Caliber - Columbia IL
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
great work, fast,courteous
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I noticed blemishes on the car that was not there before, after I got the car back from you guys. Other than that great job
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Columbia site has better customer service then Waterloo. Thanks Melisa and I can’t remember the gentleman’s name that called and gave me the updates on my SUV. Thanks so much.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Can’t ask for much more
Repair Quality - 5.0/5.0 -
Great job, and fast
Customer Service - 5.0/5.0 -
Did what they said they were going to do!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
Overall, the repair quality was good. There was some debris left inside of vehicle.
Customer Service - 2.5/5.0 -
While helpful, I was repeatedly suggested dates for completion which were not met.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Quick service, great communication and my car was so CLEAN when I picked it up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I would for the repairs. My only issue is that my car came back with rag hanging underneath it and a few days later I started having car issues. Seemed like someone may have driven it and did something and tried to cover it up.
Repair Quality - 4.0/5.0 -
The repairs were quicker than expected and I appreciate the updates on my car.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend this to all my family and friends.
Repair Quality - 5.0/5.0 -
Wonderful crew to work with so satisfied I will certainly take my business back there.
Customer Service - 5.0/5.0 -
Very courteous and very helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I recommend your business always. You are wonderfully great fantastic and marvelous.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Work met expectations. However, when we picked up the car, it was completely dusty the entire inside and we had to clean our car.
Customer Service - 2.5/5.0 -
Our car was not clean prior to picking it up. We had to detail the whole inside. All the windows were full of dust in the seats.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly and efficient staff
Likely to Recommend - 5.0/5.0 -
Very pleased with work and time schedule
Repair Quality - 5.0/5.0 -
Great job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I listed previously why
Repair Quality - 1.5/5.0 -
My truck was painted Sacr’e Blue Metallic and its color was Deep Ocean Blue Metallic so when you open the doors it’s two different colors. We have bubbles from paint that has already fell off and you see primer on rear doors and bubbles in tailgate. We had overspray on our head liner and the leather interior had to be detailed due to no window coverage so all sanding in the shop went into our interior. When asking Joe the manager about all this he said we do not get paid to paint interior door jams to match outside and what did you expect from a 8 year old vehicle. I got a detail report of what they did to our truck and saw the wrong paint used. They tried to buff our dust particles out of the paint and it left circles from the buffing in the clear coat. I have contacted State Farm Claims and advised of all the issues I dealt with on your service. Time management was a severe issue due to too many vehicle being worked on at the same time. 7.5 weeks was a long time without our vehicle. To the staff working there the office secretary and Tristan tried to keep me informed the manager never did. I gave you a three due to renting us a truck to use the last 2 days we waited on our truck. Your manager I felt basically said your paint has a life time warranty and bring it back if problems but take your truck home. I am very unhappy on the paint job. Thanks
Customer Service - 3.5/5.0 -
Front office showed concern when my husband wanted to see his truck. You see he has stage 4 brain cancer . Tristan tried to keep us informed on the work of over 7 weeks and was running out of excuses.