Cs Charlie's Columbia Illinois

4.9 (1,016reviews)
97%
1845 Ghent Rd,  Columbia,  IL  62236
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Shop AssistantSparkles

In operation 32 years, 18 years at this location.

About CARSTAR CARSTAR is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities, offering auto body repair, paintless dent repair, storm damage repair with 24/7 accident assistance. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes and industry leading customer satisfaction ratings. We offer a national warranty on qualified repairs and a service guarantee. The Carstar Promise Quality Repairs Nationwide warranty Insurance Partnerships Why CARSTAR? It's more than a car. It's how you keep your life moving. When your vehicle needs to be repaired, trust CARSTAR to keep you informed throughout the process, provide excellent customer service, deliver your vehicle on time and get you back on the road with the highest quality repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,016)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with many highlighting exceptional attention to detail, professional staff, and repairs that exceed expectations. The quality of body work receives high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness is frequently commended, with many repairs completed ahead of schedule. Communication is largely appreciated, with customers valuing proactive updates throughout the repair process. A few customers noted opportunities for improvement in proactive status updates and interior cleanliness upon vehicle return, as mentioned directly in their feedback. Overall, the shop enjoys strong loyalty, with many customers returning for repeat repairs and enthusiastically recommending the shop to friends and family.
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"... exactly what they promised, which I really appreciated. The quality of the body work was perfect — you cant even tell there was any damage. On top ..." Read more
"They are awesome. They are efficient and care about quality. The matched a color shifting paint on my car flawlessly. ..." Read more
"Absolutely incredible experience with every staff member. Couldnt be happier. I will be referring everyone ..." Read more
"... Star did an amazing job on our brand new Cadillac. They repainted the door because of a factory defect and it looks perfect" Read more
"Best Body Shop around. Great Customer Service and Perfect Repair. A+ A+ A+"
"Vehicle was ready early."
"Excellent service excellent work. Work done very timely"
"Very good work, all hail damage was repaired in just 3 days."
"1 WEEK LATE"
"I had a great experience with this body shop. Communication was excellent from start to finish, and they kept me informed throughout the entire ..." Read more
"Great communication throughout, and pleased with quality of the work performed!"
"Very good staff & professional. Good communication."
"I followed up twice to get a status on my repairs. They only called me when the car was complete."

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Adam did a great job with communicating and being timely with repairs!

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I recommended them to a friend and his truck turned out great

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Great work great people

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Great staff very professional and friendly

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My Experience

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Very friendly and professional!

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Will recommend to everyone!

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Absolutely incredible experience with every staff member. Couldn’t be happier. I will be referring everyone to them!

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AMAZING!

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Great work! Excellent communication!

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Personable and professional!

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The work is well done and very professional.

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We couldn’t be more satisfied with the service and everyone was very respectful and very helpful in every way.

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Explained everything in detail and very professional.

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