CARSTAR Gapsch Collision Center

My Experience - 5.0/5.0 -

Great company, outstanding personnel, vehicle looks great, and drives as it did before the accident. I was kept informed on how my vehicle repair was progressing.

My Experience - 5.0/5.0 -

My entire experience with Gapsch was incredible. The work done on my car body, the customer service ,,, everything was incredible!

My Experience - 5.0/5.0 -

Communication through the repair process was excellent and the car looks great!

Likely to Recommend - 2.0/5.0 -

I would recommend them to Mary, but not to the shop

Repair Quality - 2.5/5.0 -

They kept in constant contact, which is great. But that was definitely Mary, the person who was actually making contact. She was fabulous. However, the company kept promising the car back for the next day, the next day, the next day. And that was fine when I had a rental, but when I could not afford a rental/insurance stopped paying for a rental, the constant promises became more than discouraging, they became financially unsustainable. Mary was great! She contacted Travelers to try to get the rental extended, she talked to her manager about getting the shop to pay for the rental because they were taking a month longer than anticipated and kept delaying the pick up date. But eventually, the 30 days of insurance rental ran out, and I spoke with gaps, and they understood that enterprise would only give me the affordable price for seven days and they promised to get it done in the next couple days, and then they promised in the next couple days, and then they promised pick up by 4:30 on the day that the rental car was due back, and finally, they said nope it’s not gonna be done today… I finally picked it up the following day, even with a temporary windshield and a roughly installed rearview mirror. And they promised that was the last thing. and they would install it when the windshield finally came in at the end of September. But then I also noticed that the dent in the side door still over there. Long story short, Mary is a gem. But the company has a whole? I would not go back. I would call Mary and ask for her recommendation. But that is the extent. Honestly, I think I was waiting for that windshield for the last month, and it won’t be here for another 3 to 4 weeks. So I am about $250 in the hole for a rental car that I did not need because they did not work on my car for that entire week. Because they are still waiting for that stupid windshield because I think they ordered the wrong one to begin with.

Customer Service - 5.0/5.0 -

Again, as the last comment said. Mary is a gem.

My Experience - 5.0/5.0 -

Repair was completed and the truck looks great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This my 3rd vehicle that they repaired and I am very satisfied. The workmanship was far better then previous repair shops I've used

Customer Service - 5.0/5.0 -

Always friendly and professional

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very easy process and constant communication.

Customer Service - 5.0/5.0 -

Mary communicated regularly

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent repair and service

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They did a fantastic job on my Murano

My Experience - 5.0/5.0 -

Everyone were great to work with the experience was amazing thanks to all of you

My Experience - 5.0/5.0 -

You are best. Always make our cars look brand new , very helpful through the process , updates, making sure we did not have rental car back late. Danny was awesome . Love the cookies etc.

Likely to Recommend - 5.0/5.0 -

Great job repairing my vehicle

Repair Quality - 5.0/5.0 -

Great communication with daily updates provided by Bryan on the repair.

Customer Service - 5.0/5.0 -

Very friendly and knowledgeable personnel…easy to communicate with everyone.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job, was new car looks like new again

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 0.5/5.0 -

Car needs to go back to the shop

Customer Service - 5.0/5.0 -

Communication is fine

My Experience - 5.0/5.0 -

Everything was handled very professionally My wife and I were impressed by the great service!!! Thanks again!

My Experience - 5.0/5.0 -

Everyone was so nice and helpful from Nicole at the desk to Dani who took care of my estimate and repairs- 10/10 would recommend!

My Experience - 5.0/5.0 -

I would recommend Gapsch to anyone. Great job professional team