Caliber - Columbia IL
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was more than satisfied with the service I received at Caliber Collision, everyone was polite and very courteous, I would highly recommend them !
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything went very smoothly and we are happy with the work that was done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Detailing my car was a surprise!! Thanks so much!!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I unfortunately cannot say anything positive regarding my experience at Caliber Collision over the last couple of weeks. About 4-5 years ago when it was Quality Collision they took care of some rust that had developed under my wheel well on my truck. Since State Farm guarantees lifetime work here I thought I would give Caliber the business to repair the rust that had reappeared. They had my truck for the week I was on vacation and said the work should be done by the time I return, which it was. Given the truck was there all week I thought I could have them take care of a few other dings. They were not able to give me a price on this as we had discussed when I dropped it off. Not a big deal as they said they would give me the PDR guys number to arrange a time for me to meet with him at my house but the point is don't say you are going to do something then not follow through with it. Upon inspecting my truck after the job was done I was more than disappointed with the amateur hour paint job that was completed to the drivers side bed of my truck. The area with the rust was addressed but as you can see in the pics other areas were not. There was also an area on the gas cap that had paint run which was not there when I dropped it off. On Monday after picking up my truck over the weekend I called Joe who did not seem to believe the mistakes. Now I don't expect the truck to look like it did the day I bought it but to have several areas look worse than when I dropped it off is unacceptable and in my line of work would be considered malpractice. The gas cap and picture with 3 "spots" were not there prior to dropping it off. We all make mistakes but the biggest issue I have with the whole situation is no apology was ever given as Joe and I had multiple conversations and texts regarding the work. A simple "I'm sorry for this inconvenience" would have gone a long way in owning up to these mistakes but unfortunately this was never offered. I had to find a vehicle to use a couple days upon returning my truck to the shop. My mother in law was nice enough to loan me her SUV which inconvenienced us both. The response I got from Joe was "Yea, we should have spotted that. Focused on the wheel lip. We need to take care of it." Yesterday I picked my truck up and yet again am still not 100% satisfied with the work. The area is still not fully covered and looks like some protecting film in the area was haphazardly thrown on. See 3rd pick If you're wanting high quality repair work on your vehicle, this is not the place. One should not have paint blunders (gas cap and 3 spots on bed-see 1st pic) on their vehicle that were not there at drop off after having it at a body shop twice over the last two weeks. Next time I will take my business elsewhere.
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Would have liked to have spoken with the person who fixed my truck when I picked it up. I had questions. Other wise nice job.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
IM RECOMMENDING MY FAMILY AND FRIENDS IT LOOKS BRAND NEW…….THX A MILLION
Customer Service - 5.0/5.0 -
VERY KIND/PROFESSIONAL
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Joe and Company are great, will recommend them going forward.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Finished quicker than I thought. Looks great, runs great. Was missing pinstripe down the side, but they pulled it right back in and did it in a jiffy! Excellent customer service. Columbia IL is perfect option for those living in Missouri on the other side of the river.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everybody there was very friendly, and they did a great job. My car looks like it's brand ne
Customer Service - 5.0/5.0 -
Everybody was nice
Returned Clean
My Experience - 0.0/5.0 -
You replaced it with a different rear piece, but that's probably what the person's insurance recommended.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0 -
A different bumper model was used to replace my bumper. Caliber Collision said that is what Liberty Mutual authorized to use. I am dissatisfied about that.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Still in the shop
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
The repair took much longer than promised. Also, The tried to clean up the car, but it was retuned and the visors and front roof of the interior are dirty and we’re definitely missed. There’s also a burn mark, also looks like a spark or something burned through it while they were welding.
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
They said it would take 3 weeks and it took over 2 months. They returned my car and are still waiting on another part so it’s not fully done. Also, they tried to clean it up, but missed several areas. There is even a burn mark on my visor where the welding or some thing burned through the fabric.
Customer Service - 1.0/5.0 -
Melissa could not answer any questions when asked why there were such delays. She always diverted to Joe who was much more knowledgeable and helpful.