Caliber - Columbia IL
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 1.5/5.0 -
Wrong color. I'm waiting for them to call me that my car goes back again for recolor again. They will have to rent a car that I need. Thanks
Customer Service - 1.5/5.0 -
Wrong color
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Color to me alittle offf only probably new
Customer Service - 5.0/5.0 -
Good job ,timing was great…
Likely to Recommend - 1.5/5.0 -
And this makes me sad, prior to the ownership shift, we used Quality several times. It seems to have gone down hill with the purchase and the employees hide behind "corporate tells us we have to do..."
Repair Quality - 2.5/5.0 -
Lack of communication throughout the process. Unprepared Lazifare
Customer Service - 2.0/5.0 -
They are nice but do not exude confidence that they know what they are doing. Rushed, unprepared, deflected questions, no communication unless I initiated it.
My Experience - 5.0/5.0 -
Friendly, fast and awesome service. Couldn't ask for much more than that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Would have been a ten but I have to take my truck back to get tail gate fixed so drop assist works.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The alerts on the progress of the vehicle is great. Need to add that the person will be contacted when the vehicle is ready. The business cannot always keep the date of estimated repair accurate. This info gives the customer the sense that they should pick up their vehicle at the stated time and date whether they are contacted personally or not.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks good and the service was quick
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Great communication from Joe throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, you’d never know the damage was ever there. Thanks
Customer Service - 5.0/5.0 -
Great group of people.