Caliber - Columbia IL
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Friendly staff very efficient and amazing communication with the updates on my vehicle
My Experience - 5.0/5.0 -
Nate was great. Professional, friendly and the work looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional, great work, Nate kept me up to date as repairs went on.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was kept informed twice a week during the repair process and when an unforeseen delayed occurred I was also call with an update. I’m very happy with this service and would recommend to anyone in need of car repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff were friendly and kept me informed on the progress on my car repair
Customer Service - 5.0/5.0 -
The staff sent text messages twice a week to keep me informed of progress. When an unanticipated delay occurred they called with an explanation
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and very nice staff. Made a bad situation sooo much better.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We were so pleased with our service from the very start ! First, they called me back first thing Monday morning when I called to set up an appointment. (I had left a message when they were closed.) they got us in very quickly. All the people were very kind and helpful. I appreciated text messages updates as my car was being serviced. And they finished a day early which was so helpful!!!! They did wonderful work and my ca looks good as knew! I would definitely recommend Caliber in Columbia and will be back again ! Thank you so much!!
My Experience - 5.0/5.0 -
Jared gave us our estimate and then he went above and beyond and tried to buff out the swirl scratches by hand while we waited to no avail it’s this kind of customer service and that kind of caring that will have me coming back if I should need future auto accident repair and if someone asks for a referral i will definitely steer them to Calber collision in Columbia IL… the finished product was perfect! Kevin
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Friendly and fast service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I believe the process would do well to adjust their customer updating process, to be based more on more frequency of updates, and estimated completion date. i.e., I think it is ok to have updates like repairs have begun, refinishing stage is in progress, reassembly stage has been reached, etc. But, for every update, what should be included, is what customers are really most interested in knowing, and that is, the expected completion date, is it still that date, or has it changed, and is everything going planned? I would say every 3 days at minimum, those two pieces of information, would please most customers, of course not all.
Returned Clean
My Experience - 5.0/5.0 -
The team did a excellent job if I ever have to experience this again I will be back.
My Experience - 5.0/5.0 -
Got it done in a reasonable amount of time. Great shop!