Caliber - Columbia IL
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
You did not fix everything that should have been fixed and took my payment very unhappy
My Experience - 0.0/5.0 -
The jeep is top notch work but the process is very frustrating. I understand things take a long time but to hear over and over that you have a completion date only to get another completion date. I do appreciate your effort with taking care of the extra rental time
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 3.0/5.0 -
It was frustrating to keep getting completion dates and info that didn’t happen
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great service
Customer Service - 5.0/5.0 -
awesome
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Appreciate the info you supplied. All of your people I spoke with was very knowledgeable and friendly. I would recommend you to anyone .
My Experience - 5.0/5.0 -
Ease of scheduling appts. Courtesy of all employees. Updates of how the repairs are coming along and if there are any delays in completion. Explanation and walk around when picking up completed vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service minus the delay. Very nice staff and very responsive regarding the repairs. Great place.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great staff. There was a 3 week delay but life happens to all of us.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
excellent job
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very happy with the results and with your customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very pleased with their service and the people were so nice
Returned Clean
My Experience - 5.0/5.0 -
They completed the job extremely fast and well done good. Staff was super helpful and nice!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle looked amazing after completion and they got it done much quicker than I anticipated.
Customer Service - 5.0/5.0 -
Everyone what extremely friendly and loved that updated that I received on my vehicle
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
Was pushed back several weeks and now have new errors on dash
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I very much appreciate the almost d.aily updates on the progress of the hail repair and Nathan’s professionalism was outstanding. Having said all this hopefully we won’t be using your services anytime soon again. Thanks Kevin
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10 out of 10
Customer Service - 5.0/5.0 -
I greatly appreciate Nathan’s professionalism and keeping us in the loop stage by stage in the repair process on our GMC
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The car was poorly given back to me. The 1st time I went to go pick it up. There was compound still left on the left side of the car which I waited over 40mins for the front desk attendant to remove. Residue was left in the door jams which showed me that the follow-up work was definitely not completed. After the compound was 85% removed I noticed that my back door trim was not put back together correctly, leaving a 2” gap between the door and they also created a huge paint chip which had to be repainted. This is the 1st time going to pick up the car total time over 40mins and the car was not ready. The 2nd time was a little better but still dissatisfied that compound redid was still left on the car and between the door jam/door handle. The manager had to come out and call someone to buff out some scratches left on the door. Besides that the residue still needed to be cleaned up. And this is the 2nd time going to pick up the car. Absolutely no attention to detail. I would not recommend this place to anyone. Customer service was amazing just the work quality was poor. I wish I could get compensation for my time!