Caliber - Conroe

4.8 (4,540reviews)
95%
1461 I45-N,  Conroe,  TX  77304
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,540)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff members being described as professional, friendly, and helpful throughout the repair process. The quality of repairs receives high marks, with many customers noting their vehicles look like new or better than expected. Communication stands out as a major strength, with customers appreciating daily updates via text and phone calls that keep them informed at every step. Timeliness is another key positive, with numerous repairs completed ahead of schedule. The shop's attention to detail, including vehicle cleaning and detailing services, exceeds customer expectations. While most experiences are overwhelmingly positive, some customers noted minor issues with parts availability, communication gaps, and occasional quality concerns that required follow-up visits.
AI-Generated from reviews written in the last 12 months
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"No issues. Finished product was as good as it gets."
"My vehicle looks brand new! Great work was done by the Caliber Collision Team!"
"... impressed with the cleanliness and organization. You did a fantastic job restoring my 2017 Lexus RX350. I feel like Im driving a brand new car now…it ..." Read more
"They do amazing work. My suv looks like it did the first day I got it."
"Very thorough and excellent communication! Repair was flawless!"
"Was finished a week earlier than projected"
"My vehicle had a due date of 8125. But I received it earlier by a week."
"It was ready early!"
"My repair was completed quicker than expected. My vehicle looks as good as new! Thank you Caliber! ..." Read more
"Over a week early!"
"Excellent commutation and updates"
"Communication is very important and appreciated how caliber provided that as the vehicle moved through ..." Read more
"Updated us almost daily."
"Daily reports"
"Got messages every day"

My Experience

Excellent service. Reasonable turnaround time. Repairs were top notch. Staff was outstanding.

My Experience

My Experience

I am very satisfied how they explained what was going to happen and how they kept me updated about the progress of the repairs being performed. Gil explained what parts were replaced and about the calibration to the safety features on my car. He explained why it took two days longer than the original estimate. The lady in the office was very helpful in my check out process. Thanks to your whole team for repairing my car.

Likely to Recommend

Repair Quality

I was very impressed with the people and the way they kept me informed about the process. The lady in the office and Gil who explained what had been performed to repair my car should be congratulated for their efforts. Thanks.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

They were very kind and explained everything thoroughly. I was given plenty of updates, and they even held my car without charge while I was on vacation. Very satisfied.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good job thanks

Likely to Recommend

Repair Quality

Good job no problem

Customer Service

Satisfied

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ashley was a pleasure to work with. Very professional!

Likely to Recommend

Repair Quality

I was very happy with the service and the team was helpful with keeping me op to date and my vehicles status

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The finished repair of my Honda Accord’s bumper was fantastic. Your employees matched the paint perfectly. Also Leti, who repaired my foggy headlight covers, is phenomenal. Marcos is also an asset to your company. He’s an exceptional employee. I had a great experience with Caliber Collision. I give you a 10 out of 10.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a place on the area they repair that was far worse than the original problem. Marcos promised to fix it so we will see if they are true to their word.

My Experience

This business was always on top of caring for the customer and I appreciated all the texts, calls and keeping me in the loop of progress and so willing to go the mile. I loved the staff they really care about their customers, I experienced this first hand and most definitely will refer them to others. My car was taken care of and the work they did was exceptional. Thank you all so much for giving so much, Darla Maynard

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I am so happy with the job that you did with my Venue!!! I am thrilled to have my little car back! I appreciate how quickly you were able to fix my car. Marcus is very positive. Thank you!

My Experience

Great service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I would’ve preferred a smoother transaction and situation but sadly that was not the case.

Repair Quality

I would have love to have given a 10 as a review but due to the minor/ necessary issues I could not. The staff was very great and polite and always giving me an update on the repairs. One of the major issues I had though was that my key was lost during transportation from the tow yard to the collision center. Nonetheless they made an after market copy of the key that was lost and were able to complete repairs in 6-8wks. I had this repair done 6 hours away from where I live because where I had the accident the parties insurance was not able to do repairs where I live. That was the reason they had to make an after market key. So I was updated about the 4th week my vehicle was being repaired that it was already in final inspection and ready to be picked up. Turns out they were having an issue with the after market key that was made. It was not allowing them to turn on the vehicle anymore. I was then told to send my 2nd original key overnight shipping to see if that would fix the problem. It did not. After multiple inspections and 2 wks later the issue was with the gas pump. So apparently after that issue was resolved. Out of courtesy they called me and said they would personally tow the vehicle to where I live due to the fact that they took longer than expected on the vehicle. When receiving the vehicle from the towing service the driver mentions I have 3 keys now. 2 are aftermarket that are NOT like the original key that I overnighted. Turns out the deleted OEM key from the vehicle. The aftermarket key did NOT have the same functions like my original did. The new key that was made only unlocked and locked the vehicle and only sometimes! I spoke with representatives from the collision center and they said they had to delete the original from the SUV computer and create two new ones. I don’t know why this had to have been done. The body work done on the SUV was great you can’t even tell it was an accident which I commend them for that. I just don’t understand why they had to delete the manufacture key and create two after markets that don’t allow me to use remote start and the trunk button does not work as well. I called and I asked about this issue and said they would have it resolved right away. Still calling two weeks later to see when they can send me a locksmith to reprogram the SUV to my old key that gives me all the features I paid extra to have. Again they did a great job on vehicle body repairs. Don’t understand why they had to reprogram two aftermarket keys that DO NOT have functionality other than lock and unlock and it only works sometimes.

Customer Service

Very polite and kind and always giving me an update when I would call in.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From beginning to end complete professionalism

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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