Caliber - Conway - Southeast
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Car was ready in a timely manner and they cleaned it for me!! Communication was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an exceptional job. Great with communication and really friendly people.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I recently had my vehicle repaired at Caliber Collision after hitting a deer, and I could not be more impressed with the level of customer service and professionalism I received throughout the entire process. From the moment I brought my vehicle in, the office staff and repair team were respectful, friendly, and incredibly professional. They completed the repairs in a very timely manner and kept me informed every step of the way, which made an already stressful situation much easier to deal with. After picking up my vehicle, I noticed warning lights on the dashboard that had not been there previously. I immediately brought the vehicle back, and the team went above and beyond to help. Even after closing time, several crew members stayed for hours working to diagnose the issue. They replaced the battery and continued troubleshooting to try to find the root cause. Although the issue was not immediately resolved, they never once made me feel like an inconvenience. What stood out most was their commitment to customer care. They offered to personally drive my family and me home and kept the vehicle so they could continue working to identify and repair the problem properly. That level of dedication and compassion is hard to find these days. Overall, my experience with Caliber Collision was outstanding. Their professionalism, communication, timely repairs, and genuine care for their customers truly set them apart. I highly recommend them to anyone needing collision repair services.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
If I'm ever involved in another accident I will take it to a dealer.
Repair Quality - 1.5/5.0 -
I was in a accident where my vehicle was stopped on the interstate and a car reended me going 60mph. My wheels turned because we were entering a curve. I called several times to ask them to do an alignment. They stated that because of a rear end collision that they would not be able to do one. I started my case several times explaining that the wheels were turned and they refused to send it to their third party to even be looked at. We'll when I got the vehicle back the wheels were out of alignment. I talked with several mechanics and they stated that in a rear end collision the wheels could be knocked out of alignment and that it should have been check. Also the vehicle I drive has rear a/c, the mechanic that did the alignment stated that the coolant was bear dry, as in they emptied it to replace the rear a/c coil. They didn't recharge the coil and didn't replace the coolant. Other than that the work they did looks great. I would've gave them a higher rating but because of the work that they didn't do and me having to go somewhere else to clean up there mess I gave the low rating. The people that I worked with in NLR were great, but the people I talked with at the Conway South location were not so great. Hope anyone that uses them has a better experience and that they do a complete job.
Customer Service - 0.5/5.0 -
The Conway South location were not helpful and stubborn. The North Little Rock location was great.
Returned Clean
My Experience - 5.0/5.0 -
From start to finish, this process has been an amazing! It was streamlined, efficient and a success! The staff were phenomenal! Thank you!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you, thank you, thank you. Wish you all were able to fix the initial repairs. That's for the constant communication and delivering what you all promised
My Experience - 5.0/5.0 -
Repairs were done correctly and on time. Thanks
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work done was more than exceptional! I was pleased with the tenacity of the team dedicated to the project and their refuse to loose attitude. In addition it was great to receive the step by step playbook of the work being done. I couldn’t have asked for better results!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Great friendly people however my car is making weird sounds after picking it up