Caliber - Conway - Southeast
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Very likely will recommend
Repair Quality - 5.0/5.0 -
Very good service
Customer Service - 5.0/5.0 -
Very satisfied
Returned Clean
My Experience - 5.0/5.0 -
The general manager at the Cabot location is very nice and understanding; and definitely recommend. The Conway-South location was not very good at communicating to me what all was going on.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Emily was great!! Communication and service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Emily at the Conway location was fabulous! She communicated well & was very helpful during the whole process. The Cabot location however, never returned my phone calls (called twice in one day hours apart) & when I did get the person I needed days later she was less than friendly. This is why I decided to not have my car towed back to Cabot & picked up from Conway instead.
My Experience - 5.0/5.0 -
Very satisfied with the service I received here. Very friendly, fast service. Technicians kept me updated on the status of my vehicle repairs at all times. Would definitely recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very fast and very friendly . They kept me updated the entire time through text (my choice of communication ) They were very fast and very professional. I would definitely recommend them.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I am sending pictures, but the fender flare has scratches that were not there prior to drop off.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
The task was to repair damage to back hatch and bumper. Repair took 38 days due to inability to get parts. The body repair work looks good. However, once I got the vehicle home, I discovered the back hatch would not shut correctly. It was mis-aligned. Also, the next day I discovered the battery was drained. had to jump start it and the check engine light came on. I discovered and the battery would not hold charge. I was without a drivable vehicle for 3 days. I returned the vehicle and they aligned the hatch and replaced the battery. However, once again, the check engine light came on the next day. There was NO electrical issues when I brought the vehicle to them. It is a brand new car and has less than 5K miles. I now have to take my car back to dealership to deal with check engine light issue. Clearly this was not intentional, but something happened to the battery/charging system/electrical system while the vehicle was in their care. This is a 2024 vehicle with less than 5K miles on it. Perfect mechanical condition. Just needed bumper and hatch work. Staff is friendly and tried to find/fix the issue. I have taken ~8 vehicles to this location over the years. Up until this time, I have received 10 out of 10 service. They dropped the ball this time.
Customer Service - 2.5/5.0 -
staff is friendly and tried to address the issues.
Returned Clean
My Experience - 5.0/5.0 -
I was very pleased with the friendly and awesome customer service provided by Caliber Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent Professionalism, MS. Emily was awesome. Her kindness and knowledge of the damages were key to my understanding on what was about to occur. Keeping in touch with me every week about the progress of my truck made me feel very comfortable that my truck was in good hands. We even had some side truck conversations about tires and wheels. She was very amazing and very easy to talk to. I am very grateful to have met Ms. Emily. Thank you again for a job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great
Customer Service - 5.0/5.0 -
Everything was great and Ms. Emily was awesome.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service. Car damage was repaired and looks even better than before. Emily in particular was great!
My Experience - 5.0/5.0 -
Always pleased with Caliber in Conway. Very great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome service. I love the updates I got frequently
Customer Service - 5.0/5.0 -
Service was muy bueno
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job fixing up my ride. They were right on time with no delays.
Customer Service - 5.0/5.0 -
Everyone I spoke with was very friendly and didn't mind answering any questions I had.