Caliber - Conway - Southeast
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The car looked brand new when I picked it up. Thank you for the updates and I really appreciate how the car was detailed inside and out. I would definitely recommend Caliber
My Experience - 5.0/5.0 -
I want to thank you and your team for the quality of your work on my Chevrolet. I appreciate the updates that you sent as work progressed. Thank you again. Well done-Kenneth Armstrong.
My Experience - 5.0/5.0 -
See the survey I just completed.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was great very satisfied
Customer Service - 5.0/5.0 -
Angela was great 👍
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
okay
My Experience - 5.0/5.0 -
Communication was excellent. Got the job done a lot faster than it was expected. Vehicle looked like it rolled off the lot new. 10 out of 10.
Likely to Recommend - 5.0/5.0 -
Hope I don’t have to have any repairs again but mistakes happen. I would be glad to recommend them and use them again.
Repair Quality - 5.0/5.0 -
They did a tremendous job. Thought we was going to have to wait 2 weeks longer but they got the parts here faster and reassembled everything quickly and correctly.
Customer Service - 5.0/5.0 -
Awesome staff
My Experience - 5.0/5.0 -
Very nice people! Very good work!
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
Was unorganized and given multiple completion dates.
Returned Clean
My Experience - 5.0/5.0 -
I was very happy with the repairs done, and very happy with the scheduling of the work!! You all did a great job!! Thanks again!!
My Experience - 0.0/5.0 -
Although I was extremely thankful that Caliber was helpful during this entire process, it untimely came down to after the additional day it took to reschedule and finish buffing and detailing, it is still not complete and streaks can still be seen while also the compound used is everywhere and I feel as though the cleanup process wasn’t done as well as it could’ve been. I hate to leave such bad feedback but I just feel as though I need to be honest.
My Experience - 5.0/5.0 -
Glad to have my wheels back. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Hard pass
Repair Quality - 1.0/5.0 -
I worked in car business for over 10 years. And A & J use to be the best back in the day. That’s why of course I used them. What happened guys? It put emphasis on this when I say it, it was “Unnecessary” how long my car took to be fixed and the lack of communication. I will not be using or recommending this shop to anyone ever again.
Customer Service - 1.5/5.0 -
Communication is a new wary skill for a business to succeed and for return customers. Still waiting on a phone call back from over 2 weeks ago.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Got my car on the day I expected, the work was done beautifully! Thanks everyone!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Based on my experience, this is not somewhere I would bring my car back to or recommend to someone else. Prior to Caliber taking over this local body shop, it was a place I trusted and recommended. Given the amount of rework that needs to be done on my car after the initial repairs, the quality had gone down. Jody was great when I brought my car into to go over the issues and is ensuring that they are resolved.
Repair Quality - 2.0/5.0 -
The repairs were not completed to my satisfaction. The paint job had issues and not all dents were repaired. I have spoken with the manager about this and he will be resolving those issues next week.
Customer Service - 3.0/5.0 -
Communication about the status of my repairs was lacking after I dropped my car off. This did improve toward the end of the repairs.
Returned Clean
Likely to Recommend - 3.0/5.0 -
The repair was good but staying in touch with the customer they are lacking.
Repair Quality - 3.5/5.0 -
They don’t communicate with customers and when we would call the Buck got passed around.
Customer Service - 3.0/5.0 -
They don’t communicate with customers and when we would call the Buck got passed around.