Caliber - Conyers

My Experience - 5.0/5.0 -

The team did an excellent job! Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Can’t really tell where or what was originally damaged

Customer Service - 5.0/5.0 -

I was kept informed each step of the way. Front desk staff was courteous and professional, as were the employees who went over the damage/repair at time of drop off and pick up.

My Experience - 5.0/5.0 -

Everyone here were really nice and answered all my questions. I had a great experience if I need another repair I will definitely go here. Highly recommend

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

My technician which was Hannah, called and said that my vehicle was ready. I picked it up. Paid my deductible and inspected car on the outside with Hannah going over everything. Get in the car drive it about a mile or so and the and the active brake assist comes on my dashboard, which Hannah never said anything about. She knew that this problem exist. Take the vehicle back to Caliber. Hannah comes out and tells me that this is a service issue, now I didn’t have this issue prior to the accident, this occurred after the accident. Hannah said you can leave it so out technician can look at it. This is absolutely unacceptable. It should have been discussed prior to me moving the vehicle. I should have received a call stating that there is another problem with the vehicle so I call State Farm to complain about what caliber did State Farm suggested that I take it to the Mercedes-Benz Shop a car Mercedes-Benz and they asked me to bring the vehicle in come to find out that this was not a service issue what caliber did was they replaced the sensor that causes the active that cause the activation to come up on the dashboard, but they did not fix the problem so they bought the parts for it, but they did not fix the problem. I call back to caliber to discuss this problem again. Caliber tells me something totally different. I am dissatisfied with caliber I would not even recommend a family member's friend an enemy. a friend an enemy a coworker. Anyone to caliber they only care about you one thing and that one thing is nothing. The customer service was a -0

Likely to Recommend - 1.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 1.5/5.0 -

While the receptionist was nice and the person working on the paperwork for my car was nice, my cars completion date was continually pushed back. If I hadn’t called the store upset and demanding answers im 100% sure I would have never gotten my car the day I did. Additionally after picking my car up, I get in my car just to be met with empty wrappers from what looks like someone’s chips from lunch. Furthermore to make things worse, I received my car back with ants in it.

Returned Clean

My Experience - 5.0/5.0 -

Excellent experience, I kept updated on the ongoing repairs and the expected time it would take to complete.

Likely to Recommend - 5.0/5.0 -

Excellent service overall

Repair Quality - 5.0/5.0 -

Excellent, great service from start to finish, I kept updated on the car status and car repairs itself is excellent.

Customer Service - 5.0/5.0 -

Customer service, friendly and informative

My Experience - 5.0/5.0 -

This is (unfortunately) our third visit to Caiber (second for this site), and, once again they have gone above and beyond with both service and actual repairs at a reasonable price each time.

Likely to Recommend - 5.0/5.0 -

Excellent work, good pricing

Repair Quality - 5.0/5.0 -

Job done repair perfect

Customer Service - 5.0/5.0 -

Good communication, always helpful

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Repair was not completed on the date that I was told. Otherwise, the repair was well done.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

This where you go to when you need your car body repaired.

Repair Quality - 5.0/5.0 -

Highly satisfied with the results. Definitely recommended to have their car body repaired. Staff are Friendly & accommodating.

Customer Service - 5.0/5.0 -

Exceptional customer service.

Returned Clean

My Experience - 5.0/5.0 -

Professional and courteous staff. Very satisfied with the work done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good and professional work.

Customer Service - 5.0/5.0 -

Courteous and professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Yes Amber was really good at keeping me updated through out the whole thing.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Amber at the body shop was very helpful and kept me updated at all times.

Customer Service - 5.0/5.0 -

Amber was very very helpful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Caliber Collision fixed my car; they did a great job. I highly recommend them.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I definitely appreciate the frequent updates via the app without having to physically talk with someone. The completed job was amazing.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

The door replaced was scratched at some point and the tire cover on the front driver side doesn’t appear to be sealed properly

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 2.5/5.0