Caliber - Costa Mesa

4.7 (4,098reviews)
94%
1622 Pomona,  Costa Mesa,  CA  92627

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,098)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional customer service, with staff being described as professional, friendly, and knowledgeable. Communication stands out as a major strength, with regular updates provided throughout the repair process via phone calls, emails, and texts. The quality of repairs receives high marks, with many customers noting their vehicles look brand new or better than before the accident. Timeliness is generally positive, with several repairs completed ahead of schedule, though some customers experienced delays due to parts availability. The shop excels at working seamlessly with insurance companies and rental car arrangements. Staff members are frequently commended for going above and beyond expectations, including vehicle delivery services and exceptional problem-solving skills.
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"Communication from the onset was excellent. Received information about the repairs and process ..." Read more
"Very impressed by the customer service. I got daily phone calls with updates. Highly recommend!"
"Everything was perfect from the beginning. Easy drop off, perfect communication, service advisor was professional, friendly, polite, and always returned calls and ..." Read more
"They kept me updated on the progress every step of the way!"
"The service coordinator called me in the mornings with regular updates on my vehicle."

My Experience

Caliber Collision in Costa Mesa located at 1622 Pomona Ave. Was outstanding! The staff was efficient, friendly and knowledgeable. They were accommodating with my schedule and had my car fixed promptly. They did an impeccable job. Margaret did an amazing job processing all the paperwork and Bob the service advisor took care of everything else, also kept me updated of the progress. Everyone who was involved in the repair of my car did an amazing job. I appreciate the service they provided. I highly recommend this shop.

My Experience

I like how caliber collision went above and beyond for their clients. I will always recommend someone.to there business. Thank you bob

My Experience

The service at Kalevor collision was professional and very efficient and effective

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Bob did a wonderful job communicating with me and keeping me informed. A very pleasant fellow. I appreciated his friendliness and affable smile as well. Would not hesitate to take my car back to this shop. The work that was done was done well and my car was washed and cleaned A very positive experience

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Yes, I like the staff at Caliber on Pomona.

Repair Quality

The car was clean and in working order when I picked it up.

Customer Service

Both Margaret, Bob and Jose communicated very easily with me.

Likely to Recommend

Repair Quality

All employees are professional. Work done correctly and timely.

Customer Service

Returned Clean

My Experience

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Repair Quality

Great service

Customer Service

Returned Clean

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Repair Quality

Customer Service

Bob was my main contact. He was thorough in the inspection and his communication was timely. He was great!

Returned Clean

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Repair Quality

The repair is excellent. Paint matches wonderfully. Looks brand new!

Customer Service

Front desk gal was very kind and so was Bob, really everyone on the team at the Costa Mesa Pomona shop

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Repair Quality

Customer Service

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Going to caliber was an insurance referral. What a pleasant surprise. Yes, I would recommend them.

Repair Quality

Customer Service

Caliber Collision in Costa Mesa was great to work with. Bob and the entire team at caliber has a very good customer focus. They went the extra mile to make my car look great, even cleaned it and polished out the headlamp covers at no charge. They made sure my expectations were met. Thank you Bob and the caliber team.

My Experience

Everything was perfect from the beginning. Easy drop off, perfect communication, service advisor was professional, friendly, polite, and always returned calls and answered questions promptly. He even delivered my car when completed. 10 out of 10!!

My Experience

Thank you to the friendly and personable staff. I appreciated their timely and superb repair of my vehicle.

My Experience

Excellent Job, once again by the Caliber Collision repair team. Thanks, Finn ☘️

Likely to Recommend

Repair Quality

Customer Service