Caliber - Costa Mesa - Red Hill

4.8 (4,614reviews)
96%
350 McCormick Ave,  Costa Mesa,  CA  92626
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Audi
Ford
I-Car
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Email

Reviews (4,614)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return and paint matches were virtually undetectable. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the process. Timeliness was also highly regarded, as many repairs were completed ahead of schedule. The seamless coordination with insurance companies and rental car services was frequently highlighted as a major convenience. A few customers noted areas for improvement, including occasional delays in parts availability impacting completion dates, inconsistent proactive updates at certain stages, and isolated quality concerns flagged at pickup. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... were completed on time, the pricing was fair, and the customer service was outstanding. Everyone was professional, friendly, and made what could have been a stressful ..." Read more
"The repair process with Caliber was very smooth and professional and resulted in restoring my vehicle to perfect condition. ..." Read more
"Customer service was professional and warm. I will always choose Caliber over other shops."
"... an excellent job repairing my Porsche Cayenne. The staff was friendly, knowledgeable, and took the time to explain everything clearly. They returned my car ..." Read more
"The entire Caliber team was professional, informative and friendly. They exceeded my expectations throughout the process ..." Read more
"Amazing work, great customer service and the vehicle was ready 2 days earlier than promised"
"The repairs were completed ahead of the original schedule and the car looked great. Everything seems to working as ..." Read more
"I am upset with the amount of time it took to complete the repairs."
"... easy. They worked directly with my insurance company, kept me updated throughout the repairs with excellent communication, and made the rental car drop-off and pick-up seamless. ..." Read more
"From start to finish the Caliber team kept me informed daily until car repairs were completed… very smooth service upon pickup… and was even more ..." Read more
"... repairs done on my car. I felt well taken care of and appreciated the consistent updates and communication on the progress of my car. Will be returning here for any future ..." Read more
"Repair went ok. Communication was lacking, so I had no idea when the car was going to be done. But the worst part, my car ..." Read more
"Sometimes, we had to call but updates weren't provided daily like we've seen from other Caliber locations"

Likely to Recommend

Repair Quality

Everyone at this location is incredibly friendly and helpful. They took care of my car quickly, and the pricing was very reasonable. The entire process was smooth and stress-free. They even helped arrange the rental car and took care of everything related to it. You basically just hand them your keys, and they handle the rest! Highly recommend this location for their great service and professionalism.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I thought Pedro was great to work with and I appreciate the professionalism of Pedro and the office staff. I would definitely recommend!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Such a great job special thanks to Gibson for going above and beyond. Exceptional service !

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Sofia Lizares & Pedro Nolasco were incredibly helpful and communicative. They did both did an incredible job answering any questions I had and keeping me updated.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everybody in the office was amazing from the minute. I drove my car in there to the second I drove away when my car was complete and everywhere in between, everyone was so attentive and so smiley and so polite. A+ +11+ plus to all the employees from start to finish. Job well done 👍

Likely to Recommend

I’ve already referred people to them and told them about my experience

Repair Quality

This might be a duplicate because I’ve already sent that one survey but I gotta tell you from the moment I walked into the shop over at Caliber. Everybody was awesome from the front desk person to the estimator to the follow up every single day class act I give everybody an 11+ well done Caliber.

Customer Service

Everything was 10+ plus

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The gals at the Caliber office were fantastic. They were helpful, polite, and informative and made the whole process very easy.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job and done in timely manner

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everyone was helpful and knowledgeable. Thanks again!

Likely to Recommend

Repair Quality

Customer Service

The team was kind, helpful, and addressed the repairs within a week.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

100% happy with the service and support. Highly recommended

Repair Quality

Customer service, front desk and final repair was amazing. Great communication, fast and clear process.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Anthony was amazing!

Likely to Recommend

Repair Quality

Anthony was awesome

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I already left a Google review, but the main thing is that my car was repaired perfectly, on time, and at a price lower than expected. It was a very good experience considering the fact that it was prompted by a car accident.

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