Caliber - Costa Mesa - Red Hill
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I already left a Google review, but the main thing is that my car was repaired perfectly, on time, and at a price lower than expected. It was a very good experience considering the fact that it was prompted by a car accident.
My Experience - 5.0/5.0 -
I have to say that Gibson Spaulding is an outstanding manager of Caliber Collision. He went above and beyond expectations and delivered the best customer service anyone could ever expect. You should be promoted to a division manager level.
My Experience - 5.0/5.0 -
Pedro was very informative and letting us know daily about our car and was so professional.
My Experience - 5.0/5.0 -
Good communication and thorough repair. It is appreciated.
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
Great communication and timely delivery.
Customer Service - 5.0/5.0 -
Ivonne and Sophia were very helpful!
My Experience - 5.0/5.0 -
Good service and friendly staff !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service from start to finish. Responsive, flexible, friendly
Customer Service - 5.0/5.0 -
Great service from start to finish. Responsive, flexible, friendly
Likely to Recommend - 5.0/5.0 -
I’ve already recommended Caliber to friends.
Repair Quality - 5.0/5.0 -
My truck is running smoothly and the repair was done extremely well. I can’t even tell where the damage was before. The customer service was top notch as well. Caliber will always be my first choice.
Customer Service - 5.0/5.0 -
Customer service was professional and warm. I will always choose Caliber over other shops.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service all around. Robert was awesome.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and everyone was helpful and friendly
Customer Service - 5.0/5.0 -
Everyone was helpful and friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Very unlikely
Repair Quality - 0.5/5.0 -
I am very disappointed with my experience at Caliber Collision. My repair totaled nearly $10,000, so I expected a much higher level of quality, communication, and attention to detail than what I received. The advisor handling my vehicle, Pedro Nolasco, repeatedly promised completion dates that were not met. I was first told my vehicle would be ready by June 26, 2026, then the date was pushed back to July 10, 2026, and finally to July 17, 2026. While I understand that delays can happen, repeatedly providing completion dates that are not honored caused a significant inconvenience and made it difficult to plan around being without my vehicle. Unfortunately, the issues didn’t end there. When I arrived to pick up my vehicle, I immediately noticed that one of the damaged areas still had a dent and had not been repaired. In addition, one of the replacement lights that had supposedly been ordered and installed was not even working when I picked up the vehicle. What was even more concerning was that the brand-new replacement light did not match the factory light on the other side. The new light was noticeably dimmer and had a different color than the original factory-installed light from 2016. When I questioned this, I was told it was due to the light modules. However, I later learned that the modules from my old damaged light had been transferred into the new housing instead of being replaced. Since I was charged for a new light as part of the repair, I expected the replacement to function properly and match the factory lighting—not require parts from the old assembly to make it work. Overall, the repair felt rushed and lacked the level of workmanship and quality control that should come with a repair of this size. After waiting through multiple delays, I expected my vehicle to be returned fully repaired and thoroughly inspected before delivery. Instead, I had to point out unfinished work and defective repairs at pickup. I am not satisfied with the service I received and wanted to bring these concerns to your attention. I hope Caliber Collision takes this feedback seriously and improves its communication, quality control, and customer service so that other customers do not have the same experience.
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Anthony did an excellent job with my recent claim. He kept me updated through my repairs and went above and beyond to give exceptional customer service. 5 Star Experience.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Yes, I am completely satisfied with the communication and vehicle repair service at Caliber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
In good hands with Sofia and Pedro there at Caliber Collision !! Thank you!!