Caliber - Costa Mesa - Red Hill
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Repairs made previous damage that could not be seen before now visible as a huge crack along my quarter panel. 2 interior trunk panels are missing also, leaving my car battery exposed.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Do a nice and clean job
Customer Service - 5.0/5.0 -
Do a great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
👍🏻👍🏻👍🏻👍🏻👍🏻
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The job was completed and look good.
Customer Service - 4.0/5.0 -
car look good but timing to finish was not kept.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Just took so long to get my car done as it just seemed like days went by with no activity and then a wrong part came in which added another day. The other insurance carrier slowed it down but there seems like delays on calibers end too.
Customer Service - 5.0/5.0 -
Overall Brian was good
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Bad about calling my back
Customer Service - 1.5/5.0 -
While my car was in their care it got a whole in the tire and they haven't fixed it
Returned Clean
Likely to Recommend - 5.0/5.0 -
Michelle at the front desk handling all of the paperwork is SO good at her job and is beyond helpful, great customer service, the whole 9 yards. She deserves a raise!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Michelle and Jeremy at Calliber Collision were beyond helpful and amazing!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Staff are great! The issue I had was that when I picked my car up they told me I needed to pay the $500 deductible. My insurance agent had told me I did not need to pay the deductible. I paid it and then followed up with my agent who confirmed Caliber had been paid the full amount. After several days of trying, Caliber could not figure out how to credit my charge card for the refund owed to me. I then asked them to send a check which I still haven't received. I followed up today and was told it was being overnight mailed from Texas.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Brian communicated really well about any delays and updates. He was really helpful through the whole process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service with friendly employees.
Likely to Recommend - 0.5/5.0 -
I love the customer service experience, but I can't say the same on the quality of the repair. I'm very surprised that mine was just a minor repair and I found this many flaws with the workmanship.
Repair Quality - 1.5/5.0 -
The finish has grains of dirt trapped under. I pointed this out and they kept my car for another night and buffed out the finish but grains of dirt are still there. There are also 2 bumps of paint drips on the left side of the bumper close to the wheel well.
Customer Service - 5.0/5.0 -
Jason Trinh was very polite and shown professionalism throughout the process.