Caliber - Costa Mesa - W 18th St
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have two comments I need to make. The first is with Rudy the rep I was working with. We got quoted that it would take 7 calendar days to get the car back. I explained that my wife was going to be going on for a scheduled c section that day and anything to help would be appreciated. I get a call 3 days later that my car was ready. That's amazing service. How do you go above that? Ben, the guy working the front desk at Fletcher Jones knew I had an issue. It was 7 pm and I couldn't get my car to the car rental place. They were closed and he offered to follow me to drop off the car and get me back. That's first class service right there.
Customer Service - 5.0/5.0 -
I have two comments I need to make. The first is with Rudy the rep I was working with. We got quoted that it would take 7 calendar days to get the car back. I explained that my wife was going to be going on for a scheduled c section that day and anything to help would be appreciated. I get a call 3 days later that my car was ready. That's amazing service. How do you go above that? Ben, the guy working the front desk at Fletcher Jones knew I had an issue. It was 7 pm and I couldn't get my car to the car rental place. They were closed and he offered to follow me to drop off the car and get me back. That's first class service right there.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you to the entire staff for your professional service. Special thank you to Jim Burroughs for the excellent service he provided.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
The car did not come back to me in its pre-accident condition. The car had aftermarket work done to it, upon receiving the vehicle back I noticed the grill was not the same. I mentioned this to the caliber collision associate who then informed me that he would escalate it to my service advisor. The service advisor told me that they would not do anything to change the grill. My frustration lies in that I was never informed that they would not return the car to me as it was before. They proceeded with the repair and did not mention that the grill would not look the same.
Customer Service - 1.0/5.0 -
Not until I asked was I informed of the progress of my vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Adam provided excellent customer service!