Caliber - Crown Point

4.9 (562reviews)
98%
1018 E Summit St,  Crown Point,  IN  46307
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (562)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for proactive communication, including regular text and phone updates throughout the repair process. Timeliness was a standout highlight, as numerous customers noted their vehicles were completed ahead of schedule. Customers also appreciated the cleanliness of returned vehicles, with many surprised to find interiors detailed. A few customers pointed out areas for improvement, including occasional incomplete repairs, interior cleanliness oversights, and instances where communication could have been more proactive. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"Extremely satisfied! Repair quality was excellent. Looked like a brand new car again!"
"A professional group of Collision experts that took care of my vehicle and made me feel like family."
"Incredible service from start to finish , an excellent job on my door that was damaged… Highly recommend Caliber for all ..." Read more
"Very good service and professional attitude. Great workmanship. The car looks like brand new. They kept us informed through the whole process and ..." Read more
"Car looks better than when I brought it in. Accommodating, friendly and communication was great."
"My car was done 4 days before the projected end date and it came back looking and smelling brand new. ..." Read more
"... easy to work with. They called me with updates and finished my truck in about a week when the estimated time was 2-3 weeks! They did a great job with the repairs and even detailed ..." Read more
"Vehicle was promised on the 10th and we received on the 6th so 4 days early!"
"Not on time. I have to keep changing my schedule. You should be serious and get parts from the area ..." Read more
"Not a huge deal, but an extra day is an extra day."
"... incredibly easy with the communication aspect of texts and phone calls to keep us updated every single day , we picked up our car in a week and the work was ..." Read more
"... interaction and communication with staff was superb. I truly appreciated the updates with the process of the the repairs without having to call myself . This was I must say ..." Read more
"Customer communications was second to none! The repair was completed faster than originally scheduled ..." Read more
"Communication was excellent. Received phone calls and emails."
"Everything was explained in detail, including time line. I was texted 2 to 3 times a week with progress updates and my car was finished on time."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Highly recommend. 5 out 5 stars. Car is like new . Thank you so much!!!!!

Likely to Recommend

Repair Quality

Like a new car

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent communicated and customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Professional and worked great with my insurance

Repair Quality

Service was wonderful. Staff was kind and polite. I cannot tell where repairs were done

Customer Service

Very professional

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Thank you so much for getting me back on the road so quickly! The work was professionally done and the process was very easy.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were very helpful and informative I was kept informed of the progress of the work being done Joe continued to give me updates by phone calls and text

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

VERY satisfied with Caliber. Mostly dealing with the insurance. Even until the very end I was on edge dealing with them.

My Experience

I am very pleased with the service that I received. Everyone was very professional and I felt that my vehicle was repaired quicker than expected. I was also very pleased by the communication that I received throughout the process of my vehicle being repaired. Also Nefty was very helpful, knowledgeable and professional in all of my interactions with him. I will definitely be recommending Caliber Collision. Thank you to all!

My Experience

very proficient

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was handled very professionally from start to finish. Great communication and the result was great.

Likely to Recommend

No complaints. Car looks great. Good experience start to finish.

Repair Quality

Car looks better than when I brought it in. Accommodating, friendly and communication was great.

Customer Service

Everything was explained in detail, including time line. I was texted 2 to 3 times a week with progress updates and my car was finished on time.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good work my car🫡👌

My Experience

Start to Finish this was an amazing experience. I was kept in the loop every step of the way. 5 stars!

Likely to Recommend

Repair Quality

Kept me in the loop every step of the way! Would recommend

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Excellent customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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