Caliber - Cudahy
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Was completely satisfied with staff and results! This is a great place!
Repair Quality - 5.0/5.0 -
Phenomenal job!
Customer Service - 5.0/5.0 -
All staff is encountered were great!
Returned Clean
My Experience - 5.0/5.0 -
My repair was fairly minor but it was done very fast. Less than a week. When I got the car back it had been cleaned inside and out. Very nice touch. The lady in the office at the Cudahy location is such a sweetheart, very pleasant on the phone and in person. Overall great place to have your repairs done.
My Experience - 5.0/5.0 -
Repair took about three weeks from start to finish. Estimate, drop off, repairs and pick up. Happy with how easy it was to work with caliber / my insurance to get repairs after an accident.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
This was an extremely frustrating experience and I cannot get past how unethical it is that they tried to return my car to me with so many noticeable issues and tried to get away with it by not discussing it with me or caring enough to have a certified mechanic look at it when they admittedly did not have the expertise to diagnose or resolve the issues themselves. Then when I noticed it at pick up and alerted them to the problems, they played dumb, which tells me they either lied about test driving my vehicle before returning it or they test drove it, saw the issues and chose to pretend like they didn't see it and had no idea about it in the hopes that I would take my vehicle back without noticing it or mentioning it myself. This was extremely and concerning sketchy business practice.
Repair Quality - 2.5/5.0 -
The body repairs look nice but my car was returned to me with alerts showing on the dashboard that the start/stop featuring wasn't working as well as the maintenance required light. Additionally, the brake and gas pedals felt like they had no resistance to them and 3 of the 4 windows wouldn't roll down. None of these issues existed prior to my accident. The fact that Caliber tried to return my car to me like this was appalling. They either lied about test driving it and didn't see the alerts or they test drove it, saw the alerts and chose to ignore it. They should have called me to tell me that they noticed this and asked if it had been a problem before the accident or they should have sent it to a certified mechanic or Toyota dealership to have the issues diagnosed and repaired before returning it to me. Since Caliber is not a mechanic shop, they should have cared enough to make sure the car was returned without issues and sent it to someone who could repair these problems since the manager at Caliber told me he had no idea what was causing it or how to fix it. It's extremely unethical and concerning that they tried to pull a fast one and return a car with issues they caused and play dumb about it.
Customer Service - 0.5/5.0 -
Ryan, the manager, was nice and professional, but I am angry that they tried to return my car to me with a bunch of alerts going off and things not working. Also, when they had my car towed to Toyota of Brookfield after I demanded a mechanic look at the repairs since Caliber "had no idea" how to fix the issues, they hired a tow truck company who just left my keys in the night dropbox at Toyota instead of checking my vehicle in at the service desk, despite it being 11:59 am on a Wednesday and them knowing I had a service appointment scheduled for noon that day. The next day was Thanksgiving and I got an email from Toyota that day that I missed my service appointment, which is how I found out this had happened. This couldn't be dealt with until Friday morning and when I called Caliber to find out what happened and where my car was, I was basically told that Caliber was charged for the tow so they had no idea what happened. Also, the girl at the front desk who answers the phones gave me a bunch of attitude when I called to have my car towed after Ryan told me they didn't know the cause of or how to repair the issues.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you Caliber Collision for the incredible repair work you did on my 2010 Honda Accord. You folks do beautiful work. It doesn't look like there was ever any damage done to the passenger side of my car
Customer Service - 5.0/5.0 -
Excellent customer service also. If I EVER need any repairs to my car again, I know exactly who to go to Caliber Collision is The Best place for car repairs!! I never thought the experience would be so great 👍🏽😃. Every one should take their car to Caliber Collision!! They KNOW how to fix what needs fixing🙏😇❤️👍thank you C. C.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
fast and efficient
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
good j
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
You guys lost my emblem that goes on the back of my vehicle
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Totally and I have already been telling everyone I know how very pleased I am
Repair Quality - 5.0/5.0 -
I have never been so pleased with any service before
Customer Service - 5.0/5.0 -
Very friendly staff, answered all my questions and made me feel very comfortable
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Except they forgot my license plate.
My Experience - 5.0/5.0 -
Very happy with body work. Excellent customer service!
My Experience - 5.0/5.0 -
I appreciated the updates. The car looks great and you did a really good job on cleaning the interior too. Everything was explained to me, the car was ready in a reasonable time, and everybody I met was friendly and professional.
Likely to Recommend - 5.0/5.0 -
I really hope not to need you again but I certainly would recommend Caliper Collision.
Repair Quality - 5.0/5.0 -
Everything worked, the time it took to get the car back, the quality of the work, the demeanor of the whole staff.
Customer Service - 5.0/5.0 -
Everything was explained and the updates we were helpful