Caliber - Cumming
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone I was in contact with was very friendly and helpful. I am so happy they worked on my car. I felt like I was getting a brand new car.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Repairs were made on time as communicated. Small adjustments need to be made post-completion which is fine but inconvenient.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
The team kept me informed of the repair status and answered any questions. The were very customer oriented and the repair was very good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication, friendly service, customer centric, and the repair was done well.
My Experience - 5.0/5.0 -
Outstanding service in all areas. My vehicle looks like it just rolled off the showroom floor. Also good communication as to the status/progress of the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
craftmanship and communication was excelent
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Erick was extremely good with communication about the progress of my car repairs. We were happy with our repairs and we would choose Caliber Collision again in the future. We will pass on our experience to others by recommending them to our family and friends. They were recommended to us by our family..
Likely to Recommend - 5.0/5.0 -
We’re very happy with caliber collision! My mother-in-law recommended them and I will recommend them again.
Repair Quality - 5.0/5.0 -
We are very satisfied with the work that have caliber collision did repairing our CRV.
Customer Service - 5.0/5.0 -
Erick did a fantastic job keeping us informed about the progress of our repairs.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great
Customer Service - 5.0/5.0 -
Eric was responsive and helpful.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Eric was great to work with. I am satisfied with the results.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
My overall experience was very good and my car was repaired well. My concerns are with the customer service, especially at the end. I received communication that my car would be finished after the new year, then before the new year, only for it to be well after. This created confusion and led to a period of me calling in daily for updates. Additionally, after I received my car back, I got an urgent call from the receptionist stating that I still owed payment. We only came to caliber collision because they were on the list of providers with the insurance company. Her response was less than ideal and she even ended the call with a very dismissive and threatening statement, “That’s fine. I won’t go back-and-forth with you. We’ll just take you to collections if we don’t receive payment.” We did not go to collections, insurance paid everything, but her response was unnecessary and left the end of the whole experience with much to be desired.
Customer Service - 2.0/5.0 -
Please see previous comments.