Caliber - Dallas
In operation 29 years, 28 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
I took my car into Caliber based upon recommendations from someone who used them prior with a Porsche 911, plus they are nationally recognized. This location told me they were able to help, but my auto insurance said they don’t work with luxury vehicles. The original quote I received was $300 more expensive for a cash pay, so I went with an insurance claim. I left the vehicle with Caliber while I was out of town for a week. When the quote came in last Monday, I asked about OEM parts. The adjuster, Cody, let me know it wasn’t OEM and I authorized him to get the part. My timeline kept getting delayed as the week progressed. Cody was in contact. Monday came around and I was back in town and needed my car. Cody let me know they were still waiting on the OEM part one week later. I asked him if he called all the dealerships in town and his response was they only work with Arlington. I called Sewell and they found the part in stock within the DFW metroplex. Cody said he wouldn’t be able to get it for another day or two and he had already sent back the non OEM part, which really flipped my switch after having the car with caliber for a week. I authorized him to get the non OEM part and he called me 30 minutes later saying my vehicle was done, even though they sent back the part? When I went to pick up the car there was dust specs in the paint and it was wavy like it had been over sprayed. Cody’s response was that it was painted in a bay, yet this didn’t have the look at luxury vehicle needed. I had him sand and buff the paint which helped some, but I am still disappointed in the whole process.
Customer Service - 4.5/5.0 -
The staff is so polite and courteous.
Returned Clean
My Experience - 5.0/5.0 -
Necesitan poner mas atencion a los detalle, el fender quedo un poquito doblado de la esquina que repararon.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Mr Cody at Caliber Collison 3201 Manor Rd Dallas Tx was very professional when I dropped my truck off we went out to my truck he explained everything they would be doing and even point out everything they will be fixing he said it may take about 2 weeks make depends on when the parts come in it only took 1 week and my truck looks like it when I brought new you can even tell where the dent was they matched the paint to the T my truck looks new again
Likely to Recommend - 5.0/5.0 -
I will be recommending them i was recommended by my girlfriend which had her car repairs done by Caliber a few year ago and seen they great work they did on her car and she recommended Caliber for the work on my truck
Repair Quality - 5.0/5.0 -
Great work my truck looks brand new again just like when I first brought it Great job Caliber
Customer Service - 5.0/5.0 -
Looks new again
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I had a great experience, everything was quick and very professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job! Shout out to Javier ! 👍😁
My Experience - 5.0/5.0 -
Outstanding work on my f150
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Paige did an exceptional job and made the process clear and efficient!
My Experience - 5.0/5.0 -
I have never had a shop to give me updates unless I called. I was very happy and impressed that I was getting updates from you guys every 48 hours. The staff was very friendly and my car looked amazing!! I honestly haven't seen many companies care about the customers as much as you guys do. Thank you for everything
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Totally disappointed. I had white headlights . I also had 0 headlight damage. However, after the repair I have 1 white headlight & 1 yellow headlight.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I am thankful the car is complete but the repair was rushed and not completely done correctly. After the collision incident the bumper on my Lexus was off centered on both sides (driver and passenger). The collision company only repaired what was visibly damaged on the driver side of the bumper however still leaving the passenger side of the bumper off centered. Their job was to inspect the entire vehicle and fix what had been impacted by the collision. They will claim the bumper was off centered on the passenger side before but the car has not been in incidents prior so this would not be true. it occurred during the incident. After getting the first call my car was completed there were mess ups wth the sensor poking out of the bumper so I had to wait another 3-5 days for this to be corrected however now the bumper still sits off centered on the passenger side of the incident. The car was involved in an accident with a bus and off centered the bumper however caliber claims “it was just a scratch” even tho there is video evidence and clearly more than just a “scratch”. I am thankful my car is fixed and is driveable however i would rather trust Lexus.
My Experience - 5.0/5.0 -
Javier was very professional, informative, and responsive regarding the process of repairing my vehicle. He kept me in the loop throughout and returned my car to me in record time. The ladies at the front desk were also great. Kudos to Caliber Collision for providing an excellent customer experience!
Likely to Recommend - 5.0/5.0 -
Would recommend Caliber - with alacrity!
Repair Quality - 5.0/5.0 -
The repair is seamless. I could not be happier. Obviously your repair crew are professionals.
Customer Service - 5.0/5.0 -
Javier was so professional, thorough, and nice. He kept me updated on a regular basis. He was very detailed and answered all my questions. When I picked up the vehicle, he made sure I knew how to care for it. Just a really good experience.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Would be 10 but I think my bumper is very slightly at an incorrect angle
Customer Service - 5.0/5.0 -
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