Caliber - Daphne
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service from the receptionist to the technician. The repair was extremely good.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I scheduled an appointment on to drop my vehicle off for repairs, expecting timely communication throughout the process. After three days without any updates, I contacted the repair shop to check on the status of my vehicle. At that time, I was informed that my car had been transferred to Alabama for repairs because the local shop was overbooked. This was information that should have been communicated to me when I initially dropped off my vehicle, not after I had to call and ask. During the initial drop-off, I completed a walk-around inspection with the representative. We discussed not only the primary repair but also a few minor touch-up items that I was told would be addressed. Unfortunately, those agreed-upon touch-ups were never completed. To add to my disappointment, my vehicle was returned to me in a dirty condition. After being without my car and experiencing a lack of communication, I expected it to be returned clean and with all discussed repairs completed. Overall, I am disappointed with the lack of communication, the failure to complete the agreed-upon touch-up work, and the condition in which my vehicle was returned. I hope this feedback will be taken seriously so future customers receive better communication and service.
Customer Service - 0.5/5.0 -
Terrible
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent tracking and communication!
Likely to Recommend - 5.0/5.0 -
We have used Caliber Collision before, and have always been completely satisfied.
Repair Quality - 5.0/5.0 -
The car looks better than before the damage. The quality of the repair is very professional, it’s beautiful!
Customer Service - 5.0/5.0 -
I’m very happy with the way my car looks! Andrew did an awesome job from start to finish, making sure we were satisfied when all was finished and done.
Returned Clean
My Experience - 5.0/5.0 -
Everyone was kind and professional. Andrew did a great job at the end when I picked up my car. The car looked great. Andrew took a moment to wipe off some parts he thought needed to look better. We disucssed the repair. I’m pleased. I’m thankful it went to well. And the location being near Enterprise for the car pick up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Every person that I met at Caliber Collision was very friendly and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The service at Caliber Collision was impeccable! I literally dropped my car off for repairs at 2:00 on Wednesday and I picked it up Friday at 4! The staff was so friendly and helpful. Their work is top notch. And they got everything done so fast!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Andrew was fantastic from start to finish. We’ve never had an insurance claim like this before. He was patient, understanding of our concerns, and explained the process extremely well. He represented caliber extremely well
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service fantastic job they go above and beyond to make everything right
Customer Service - 5.0/5.0 -
Great service fantastic job they go above and beyond to make everything right
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good job , super happy with them, car was excelent just like it was from dealer Thankyou Andrew , very good job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding service! Tech kept me up to date and contacted me with preferences I wanted
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This was my 2nd time with Caliber in Daphne. Customer Service again was impeccable. From my first phone call to when I picked up my vehicle!!! I highly recommend their services!!!
My Experience - 5.0/5.0 -
I was kept updated though the entire process and my repair was as expected.
My Experience - 0.0/5.0 -
Did not repair whole bumper only right side
My Experience - 5.0/5.0 -
It was done before expected and everyone was very nice
My Experience - 5.0/5.0 -
The team and specially Andrew was very helpful from the beginning, offered reasonable solution to my issue and always showed professionalism and great customer service.