Caliber - Spanish Fort

4.7 (2,344reviews)
95%
10548 US Hwy 31,  Spanish Fort,  AL  36527

In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,344)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team was widely recognized for outstanding professionalism, friendliness, and courteous service throughout the repair process. A standout highlight across numerous reviews was proactive and thorough communication, including regular text updates and personal calls that kept customers informed every step of the way. Many customers were pleasantly surprised that their vehicles were completed well ahead of the estimated schedule. Several customers also appreciated that their vehicles were returned cleaner than when dropped off. A small number of customers noted areas for improvement, including occasional lapses in follow-up communication, minor quality control issues, and delays in completion — all of which were directly raised in customer comments.
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"... repaired quickly, their communication was amazing, their customer service was top tier, and my vehicle came back cleaner than I left it!" Read more
"... the repair process and finished the work on time. My vehicle looks as good as new, and the attention to detail really shows. The whole process was smooth ..." Read more
"Great service, excellent communication, and wonderful repair work. I would highly recommend to anyone needing ..." Read more
"Caliber collision performed fantastic work on my damaged Ford F-250. The repairs looked great and the repairs ..." Read more
"Body panels are not lined up and there is some drips in the paint on edges. This is the third time Ive come ..." Read more
"The repair was completed ahead of schedule and beautiful job also kept up to date on progress"
"... was originally told 2 weeks for parts & repairs but they had my car finished in 1 week!! They did an amazing job on my repairs!!" Read more
"They told me 2 12 weeks, it took 4 weeks"
"Car had to get fixed again due to parts not fitting properly"
"... process! They kept me well updated on my vehicle AND got my vehicle fixed WELL before the estimated ready date. 1010 HIGHLY recommend!" Read more

Likely to Recommend

Repair Quality

Customer Service

My Experience

Marcus was phenomenal. He kept us informed and had great communication. The car looks brand new.

My Experience

Very nice people. They were on their game making sure everything is done to your satisfaction. Will definitely go back to them

Likely to Recommend

Repair Quality

Great work and service. Marcus was very kind and I appreciated that he kept me up to date on the progress of my vehicle.

Customer Service

Returned Clean

My Experience

Excellent customer service from top to bottom. I will recommend them!

Likely to Recommend

Repair Quality

Had to return for repairs

Customer Service

Good customer service. Front office staff were pleasant and good listeners. I would recommend Caliber to anyone

My Experience

I had the first best experience with caliber collision! Marcus was wonderful! Your company has hired the best man for the job he needs a raise!!! He is 10 out of 10! Thank you caliber collision for the most professional job I could have asked for and will be telling everyone I know about my experience with you.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Job well done! We are very pleased with the work done.

My Experience

The staff was prompt to greet me and inquire how they could best help me when I entered the facility. The process with insurance was explained. The repair process was completed timely. I was updated of the status of my repairs throughout the process, which was helpful in planning a pick up time. The excellent skilled work and professionalism exceeded my expectations.

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Repair Quality

Customer Service

Returned Clean

My Experience

Quick. Professional. Quality work. Technician was knowledgeable and nice

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very pleasant receptionist and service tech, explained what was needed, the estimate didn’t take long, was reasonable, I liked the texts of the progress. My car was repaired in only 2 days and work looks satisfactory.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

My Experience

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Customer Service

My Experience

These guys did a awesome job please contact them for your collision car repair ❤️❤️❤️❤️❤️❤️❤️

Likely to Recommend

Repair Quality

Customer Service

My Experience

This was a GREAT experience and Marcus explained everything (including warranty) in detail. My vehicle looks good and it only took 3 days. Marcus is a credit to your company.

Likely to Recommend

Repair Quality

A BIG thank you to my service advisor (Marcus). He explained everything in detail and gave me an estimate for completion of work which was completed early. I would use this company again.

Customer Service

My Experience

Great Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service