Caliber - Daphne

4.9 (532reviews)
98%
1451 Daphne Ave,  Daphne,  AL  36526

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford

Reviews (532)

My Experience

I appreciate the care you take to restore my car to what it was before the accident.

Likely to Recommend

I’ve used Caliber twice and been very satisfied both times.

Repair Quality

Customer Service

They are all extremely polite and communicate in a timely manner.

Returned Clean

My Experience

Great work great communication great customer service

My Experience

Staff was very friendly honest as well. .will Recommend to all

My Experience

Loved the help getting to a car rental place and then taking the rental back for me. Loved the text updates of how things were progressing on my car. I would have like a phone call better than a text at the end saying my car would be ready to pick up and reminding me of the hours you're open. I almost missed it today because I wasn't able to check my messages earlier in the day. So far everything looks great and seems to be running great. So fingers crossed! And thank you for the reassurance that I can bring it back in should I notice any defective work or performance. I will highly recommend your place to others!

Likely to Recommend

I would recommend them highly to anyone.

Repair Quality

All looks and works really good!

Customer Service

They were amazing and went the extra mile on several counts. They kept me informed through the whole process!

Returned Clean

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Great

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The team worked great and fast paced for a same day turn around and was respectful and educated.

My Experience

awesome communication and nice people

Likely to Recommend

Repair Quality

The best place I could have took my vehicle to get fix.

Customer Service

Returned Clean

My Experience

Thank you all for the great service.

Likely to Recommend

Repair Quality

Great work. Would highly recommend this company.

Customer Service

Returned Clean

My Experience

Stephen was great to work with. Seems like a good, honest guy.

Likely to Recommend

I would not recommend to my worst enemy

Repair Quality

The first time my vehicle was returned to me the color didn’t match and the handle on my lift gate was not even painted. I contacted the shop and went back and had them look at it and another area on the lift gate that I am not certain was done by them or what but was advised it would be fixed. Today I picked my vehicle up for the 2nd time and there is overspray on my bumpers and side panel and the place I was advised would be fixed was not touched. The manager of the shop only contacted me after I I called the shop asking him to contact me then while taking to me he told me he had called and left me a message which was not the truth. He told me if I was not happy this time I could contact State Farm and then do a supplemental claim and take it else where.

Customer Service

The manager at this shop was not honest with me about things and when I corrected him he then said well maybe I didn’t leave a message. However, I never even had a phone call. The lady at the desk was outstanding and Andrew did everything possible to make this right but I was advised that anything to do with redo’s went thru the manager.

Returned Clean

My Experience

Great communication and very timely response. Could not have asked for better service

My Experience

Great customer service

My Experience

Andrew and all the guys are first class and very knowledgeable about what they do. I can’t say enough about how helpful they have been. I highly recommend them!

My Experience

Everyone was really friendly and very knowledgeable!

Likely to Recommend

I would definitely recommend them to friends and family!

Repair Quality

The staff is very helpful and the repairs came out great!

Customer Service

Very knowledgeable

Returned Clean

My Experience

Excellent customer service and I’m very happy with the job they done!!!

My Experience

Excellent experience start to finish. Great communication throughout. I was even able to leave my rental racer there rather than drive it back to Enterprise. Job well done. My QX60 looks new again.

Likely to Recommend

I have told everyone how great our experience was!

Repair Quality

I would give it an even higher rating if I could.

Customer Service

Stephen and Andrew are a dream team!! Knowledgeable, honest, helpful!

Returned Clean

Likely to Recommend

Hands down no questions asked, I’ll recommend These wonderful people to anyone that needs their vehicle repaired .

Repair Quality

You guys did an outstanding job ! Thanks for making my truck new again !

Customer Service

Steve was an absolute legend to work with. His hospitality is unmatched. Steve dropped me off at Enterprise to pick up my rental . When my Ram was finished he helped my wife with the return because I was away out of town for work . Service like this is very rare and hard to come by . Thanks for all the help Steve !

Returned Clean