Caliber - Davis - Chiles Rd

4.9 (1,651reviews)
96%
5041 Chiles Rd,  Davis,  CA  95618
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,651)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting that vehicles were returned looking like new. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness was also highly regarded, as numerous repairs were completed ahead of schedule. Customers appreciated the welcoming, professional, and courteous staff who made the experience stress-free. A few customers noted areas for improvement directly, including suggestions for more transparent upfront cost estimates covering sensor calibration, more frequent daily progress updates, and occasional concerns about parts delays impacting completion timelines.
AI-Generated from reviews written in the last 12 months
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"Excellent customer service. Excellent repair work. Excellent communication."
"Excellent service - efficient and courteous with great communication throughout and repair looks great"
"Thank you. The repair was excellent and on time. The office staff was very good at keeping me updated ..." Read more
"They did a great job, worked quickly, and were very communicative, responsive, and professional."
"... happy that they also were my preferred estimate. The repair is seamless and beautiful" Read more
"... ride home and picked me up when the car was ready. It was finished hours before I expected. When I paid I was invoiced almost 40% less than the ..." Read more
"They made the extra effort to have it ready early so I could get to work which was greatly appreciated!"
"Everything went smoothly and the work was completed prior to the expected date. Regular updates were received and appreciated."
"A WEEK before it was scheduled."
"... When I delivered the car for repair they gave me an estimate of 5 working days to fix it but they delivered it within 10 working days" Read more
"... satisfied with the work done. I truely was surprised, but sincerely appreciated the text message daily giving the updates on my vehicle. The office staff is very helpful and ..." Read more
"... likely costs. Overall, were very easy to work with and kept me informed every step of the way. Thank you" Read more
"... profession, so for this company to work as a team and give me unexpected updates with everything going well and parts ordered, I was very impressed after experiencing ..." Read more
"Great communication via phone and text. They were very responsive too!"
"Could be improved. Should be daily progress updates."

My Experience

My Experience

They work very hard to be sure that every customer is totally satisfied with the work done. I truely was surprised, but sincerely appreciated the text message daily giving the updates on my vehicle. The office staff is very helpful and welcoming. I highly recommend them to anyone who needs body work performed on their vehicle.

My Experience

Everything was perfect. Start to finish. Communicative and repair looks great.

My Experience

The gentleman that I dealt with from the office was very kind and thorough.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ashley was great at assisting me. She was very prompt and kept in touch with me during the entire process. She’s amazing!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car repairs looks great and car was washed and cleaned upon pick up.

Customer Service

Ashley was fantastic! As well as the other staff we interacted with at the Chiles Rd location.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ashley managed our repair efficiently. She kept us informed throughout the process. She even volunteered to wait past closing so I could drop my wife off at the train.

Likely to Recommend

For sure.

Repair Quality

Ashley helped us throughout. Friendly and efficient.

Customer Service

Ashley was excellent.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very attentive & responsive. Came in well above the cost estimate, but very forthcoming with reasons for the overrun. Made every attempt to accommodate my budget and reduce costs where possible. I would recommend that they include some sensor calibration, however, in the initial estimate, as it is likely required these days and very costly. This could better inform the customer of all likely costs. Overall, we’re very easy to work with and kept me informed every step of the way. Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The job was well done and I appreciated being kept informed of progress via text messaging. I can’t say enough about the professional interaction. Very much appreciated during a stressful time. Sharon Shoemaker

Likely to Recommend

Repair Quality

Excellent professional service. Repairs done as planned and in time with notification each day to keep me up to date on progress.

Customer Service

Excellent customer service!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job to all staff for keeping me well updated and an easy experience!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent and seamless communication and a good repair job

Likely to Recommend

Repair Quality

Excellent service - efficient and courteous with great communication throughout and repair looks great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and appreciated repair statuses in a timely manner. Davis and Fairfield sites were very courteous. Thanks, Diane and Ray

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very happy with the service I received super helpful kept me updated on everything that was happening

Likely to Recommend

Repair Quality

Amazing work great service loved every second of it

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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