Caliber - Dearborn Heights

4.9 (542reviews)
98%
25114 Ford Rd,  Dearborn Heights,  MI  48127
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In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (542)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the regular text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new. Timeliness was a standout strength, as numerous customers noted their vehicles were completed ahead of schedule, sometimes by a week or more. Staff were widely commended for being professional, friendly, and knowledgeable. A few customers noted minor concerns such as longer-than-expected repair times and small finishing issues, but these were isolated and directly noted by customers themselves. Overall, the vast majority of feedback reflects a highly positive experience.
AI-Generated from reviews written in the last 12 months
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"Caliber collusion in Dearborn Heights is the best body shop Ive ever been to from my cars. The service is on point, the staff is very friendly, ..." Read more
"I was extremely satisfied with the repair. You cant even tell the car was damaged in the first place!!"
"... with the repairs Caliber Collision did on my truck. First class workmanship, great people to deal with who kept me well informed, and a clean truck that ..." Read more
"Caliber Collision was fantastic! I was so impressed with the quality of the work done and how helpful they were. They communicated with ..." Read more
"I am extremely satisfied with the excellent care and customer service that I received from Caliber Collision."
"The regular updates via text was greatly appreciated."
"... did they communicate with me on a regular basis, they finished the work a week and a half early. The work done was amazing and the car looks even ..." Read more
"They bent over backwards to get it done. As soon as they could. Being a dialasys patient. That vehicle is my life ..." Read more
"My vehicle was actually ready 10 days before the promise date"
"... friendly from the get-go. Answered all my questions and had my car completed in one week. Beautiful job and I would highly recommend this business to everybody. ..." Read more
"Communication was impeccable. They were patient with someone who had multiple question that wasnt understood. ..." Read more
"... collision business is handled from start to finish. Communication, explanation, professionalism. This is how all businesses should operate to insure your customers ..." Read more
"Communication was top notch. Professional and courteous throughout the process. Thanks again!"
"Excellent communication through text messages keeping me up to date on the progress of my car."
"I thought the consistent communication updates were very impressive. I thank you for being so kind and helpful with my ..." Read more

My Experience

I had a great experience with Caliber Collision. The service was excellent, and Jeff kept me updated throughout the entire repair process. The entire staff was professional, communicative, and made the whole experience easy and stress-free. I really appreciated the consistent updates and attention to detail. I would definitely recommend Caliber Collision to anyone needing collision repair!

My Experience

Service was great. Recd updates on progress throughout. Repairs were completed quickly

My Experience

My Experience

My Experience

It looked like I was never in an accident. And it was done two days before the time I was told. Thank you

My Experience

Likely to Recommend

They were very professional and informative and did a great job on getting the work done by the day they said they would!!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The guys did a great job an got it done fast to get me back on the road in no time

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

During a stressful period after being carelessly hit from behind in my vehicle, Caliber Collision kept me informed of the progress being made of the repairs of my truck. I would recommend this collision shop to everyone. Thank you for your service.

My Experience

Hey have a very good customer service and they did satisfied job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very nice and very pleasant, everything.With a long fine

Likely to Recommend

Good service

Repair Quality

It's was very good/ satisfied

Customer Service

The collection shop very nice & very helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated that they worked hard to get my vehicle back to me ahead of the estimated date of completion. They were very considerate and kept me posted throughout the entire process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

You did a very good job on the car. Staff was very helpful. However, It took two weeks to do a job that I expected to be done in one week at the most.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was pleased with the continued updates throughout the repair process and the paint job looks great. I will definitely come back if I need anymore car repairs. Thank you!

My Experience

Caliber Collision professionals were very kind and professional. This is important as an accident can be upsetting. They kept me updated regularly on the progress of the repairs. Now that they are finished, my car looks beautiful and works very well. I appreciate their work very much, and I highly recommend them.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Was very pleased with the process. Kept me informed all the way through and extremely timely. And the final was result was as good as new.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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