Caliber - Dearborn Heights

4.9 (518reviews)

98%

(313) 563-7220

25114 Ford Rd, Dearborn Heights, MI 48127

98%

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25114 Ford Rd
Dearborn Heights, MI 48127

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About Caliber - Dearborn Heights

See Photos

25114 Ford Rd
Dearborn Heights, MI 48127

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (518)

Sort By:
Newest
Rating

411 Customers Rated

5 Stars

75.9% Complete

(393)
4 Stars

2.7% Complete

(14)
3 Stars

0.2% Complete

(1)
2 Stars

0.2% Complete

(1)
1 Star

0% Complete

(0)
< 1 Star

0.4% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, proactive communication, and timely repairs. Many highlighted the professionalism and friendliness of the entire staff, with frequent mentions of regular text and phone updates that kept them informed throughout the repair process. Repairs were frequently completed ahead of schedule, often days or even weeks early, which customers found impressive. The quality of workmanship was widely celebrated, with many noting their vehicles looked brand new upon return. Customers also appreciated the added touch of having their vehicles cleaned inside and out. A few customers noted minor issues such as a missed repair item or slight delays due to parts availability, but these were exceptions in an otherwise overwhelmingly positive set of experiences.

Select to learn more

Service Quality
Timeliness
Communication

"Caliber collusion in Dearborn Heights is the best body shop Ive ever been to from my cars. The service is on point, the staff is very friendly, ..." Read more

"Best customer service Ive ever received"

"The customer service was phenomenal. Everyone was so kind and explained everything clearly to me. They were ..." Read more

"I am extremely satisfied with the excellent care and customer service that I received from Caliber Collision."

"... with the repairs Caliber Collision did on my truck. First class workmanship, great people to deal with who kept me well informed, and a clean truck that ..." Read more

"... did they communicate with me on a regular basis, they finished the work a week and a half early. The work done was amazing and the car looks even ..." Read more

"Fast and Friendly service. They were able to complete the repair 4 days ahead of the promise date so I could take my truck on a scheduled trip."

"My vehicle was actually ready 10 days before the promise date"

"... dialasys patient. That vehicle is my life line.. they went above and beyond. To get it done. They didn't have to do that. Especially with all the work they have." Read more

"It was 4 days before time promised."

"Communication was top notch. Professional and courteous throughout the process. Thanks again!"

"Excellent communication through text messages keeping me up to date on the progress of my car."

"... collision business is handled from start to finish. Communication, explanation, professionalism. This is how all businesses should operate to insure your customers ..." Read more

"I thought the consistent communication updates were very impressive. I thank you for being so kind and helpful with my ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Caliber collusion in Dearborn Heights is the best body shop Ive ever been to from my cars. The service is on point, the staff is very friendly, ..." Read more

"Best customer service Ive ever received"

"The customer service was phenomenal. Everyone was so kind and explained everything clearly to me. They were ..." Read more

"I am extremely satisfied with the excellent care and customer service that I received from Caliber Collision."

"... with the repairs Caliber Collision did on my truck. First class workmanship, great people to deal with who kept me well informed, and a clean truck that ..." Read more

"... did they communicate with me on a regular basis, they finished the work a week and a half early. The work done was amazing and the car looks even ..." Read more

"Fast and Friendly service. They were able to complete the repair 4 days ahead of the promise date so I could take my truck on a scheduled trip."

"My vehicle was actually ready 10 days before the promise date"

"... dialasys patient. That vehicle is my life line.. they went above and beyond. To get it done. They didn't have to do that. Especially with all the work they have." Read more

"It was 4 days before time promised."

"Communication was top notch. Professional and courteous throughout the process. Thanks again!"

"Excellent communication through text messages keeping me up to date on the progress of my car."

"... collision business is handled from start to finish. Communication, explanation, professionalism. This is how all businesses should operate to insure your customers ..." Read more

"I thought the consistent communication updates were very impressive. I thank you for being so kind and helpful with my ..." Read more

Kimberly (Chevrolet owner) reviewed 8/3/26

Super friendly from the get-go. Answered all my questions and had my car completed in one week. Beautiful job and I would highly recommend this business to everybody. I especially appreciated the updates through the week on the status of my vehicle. Thank you so much

I was treated with respect and Caliber Collision did an amazing job.

Excellent and quick service

Super friendly and honest

Christie (Jeep owner) reviewed 8/3/26

Very satisfied with everything my car was repair quickly and everything went smoothly

Von (Jeep owner) reviewed 7/31/26

I give them 5 out of 5 stars 🌟! Everyone was nice, informative, and treated my jeep like it was there's. They kept me abreast of all repairs and time frame of completion, and any delays. I STRONGLY recommend for everyone to give them your business.

Everyone was great! They kept me informed and explained in detail what they performed and why. I would HIGHLY recommend them to anyone. This is not the first time I've taken my jeep to them. They even washed my jeep better then I could have done. Inside too! They even cleaned the inside of the front windshield! Steak free!

Donald (Chrysler owner) reviewed 7/28/26

Couldn't be happier.. service, and workmanship, attention to detail.

Cindy (Ford owner) reviewed 7/23/26

Already have

Caliber Collision was fantastic! I was so impressed with the quality of the work done and how helpful they were. They communicated with me through the whole process, which is very helpful. They also were respectful, professional and friendly! I highly recommend Caliber Collision!

Drew (Volkswagen owner) reviewed 7/23/26

Stop emailing me, you did not work on my car

Shannon (Chevrolet owner) reviewed 7/10/26

The problem was fixed quickly. The staff was extremely helpful. They made a difficult situation much easier.

Monty (Ford owner) reviewed 7/10/26

Easy piezy. Great workmanship. Nice paint job and match. Matt Clemens was a pleasure to work with. Highly recommend.

Looks like new!

Phenomenal.

Vanessa (Kia owner) reviewed 7/2/26

I was given consistent updates on my cars repair. It was completed quickly and done before the expected date. Everyone we interacted with was extremely kind and very informative.

Steven (Dodge owner) reviewed 7/1/26

Done very quickly and was kept up to date on what was happening with the repair.

Alesia (Hyundai owner) reviewed 6/25/26

Lb (Ford owner) reviewed 6/23/26

Top notch work, great communication in keeping me informed about the process and progress of the project. Thanks again,

Hannah (RAM owner) reviewed 6/22/26

Hello very professional,I am pleased thankyou

Raj (Mazda owner) reviewed 6/18/26

Cheryl is the sweetest and so helpful willing to answer any questions. Bill , Jeff, James all so helpful. Everyone at Caliber Collision was exceptional! I would definitely recommend this business for your collision repairs. I would give them more than a 10 in rating if I could. I would give them 100!! GURINDERPAL (Polly) Takhar

Carolyn (Ford owner) reviewed 6/18/26

Well done!

Excellent customer service

Deborah (Chrysler owner) reviewed 6/4/26

I appreciate the fact that I was kept up to date with the work being done on my Pacifica.

Nina (Toyota owner) reviewed 5/26/26

Andre (Chevrolet owner) reviewed 5/25/26

Latanya (Chevrolet owner) reviewed 5/21/26

They always do great work and I always get my car back sooner than expected.

Very professional, friendly people, and my car is always finished early

Excellent work

Awesome people

Hanlin (Ford owner) reviewed 5/21/26

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view more shops in: Dearborn Heights | 48127

If your vehicle has been in a storm, call your auto insurance company or agent first to report the damage. Take photos of the car where it was damaged, including any branches, water damage, mud or other elements.

Caliber - Dearborn Heights

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Dearborn Heights

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (518)

411 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Customer Service - 1.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?