Caliber - Dearborn Heights

5.0 (388reviews)
98%
25114 Ford Rd,  Dearborn Heights,  MI  48127

In operation 28 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
GM
I-Car

Reviews (388)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for their excellent customer service, quality repairs, and efficient communication. Many appreciate the regular text updates on repair progress, which kept them informed throughout the process. The staff is frequently described as friendly, professional, and knowledgeable. Repairs are often completed earlier than expected, and vehicles are returned in pristine condition, often cleaner than when dropped off. Customers particularly value the seamless coordination with insurance companies and the transparent repair process. The overall experience is frequently described as smooth and stress-free, with many customers expressing their intention to recommend Caliber Collision to others.
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"I was really impressed by the extremely fast, high-quality, and friendly work that Caliber did to replace my ..." Read more
"Customer service was impeccable. Friendly, helpful and down to earth."
"Everyone I interacted with at Caliber was incredibly kind and went above and beyond to be helpful. It was the ..." Read more
"Caliber is a 10 with their communication, I never had to wonder what was going on with my vehicle because ..." Read more
"Start to finish customer service was incredible."
"Vehicle was done earlier than expected"
"It was actually a day early"
"It was done in 2 days! So impressive!"
"Was quoted a week got it back in 3 days"
"4 days early"
"The repair work was excellent! They kept me informed every step of the way, by phone, text, and email. Excellent customer service. I would definitely ..." Read more
"The communication was off the charts. Getting an update every couple days really have me peace of mind that ..." Read more
"247 they kept me informed and let me know what was going on step by step."
"I really liked the update texts throughout the entire process"
"Great communication skills. Please teach other companies your standard."

My Experience

Absolutely awesome! They came in early by a week and a half and the car looks even better than it did before!

My Experience

Thanks to the team at Caliber. James and the Teams communication was Top Notch, but the repairs were even better. My vehicle was completed before promised. I will definitely be using Caliber for all future my body and paint needs. Thanks

Likely to Recommend

Repair Quality

Best service

Customer Service

Returned Clean

My Experience

Awesome job!!! Love your work

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Thank you for everything and doing great work on my Nissan Rogue. Very happy

Customer Service

Returned Clean

Likely to Recommend

The service received was second to none-excellent!

Repair Quality

The regular updates via text was greatly appreciated.

Customer Service

The customer service was excellent.

Returned Clean

Likely to Recommend

I’m telling all my family and friends and co-workers about Caliber Collision and I work in the Automotive industry

Repair Quality

I’ve never had an excellent service repair like The Caliber Collision shop. They were very helpful and knowledgeable and keeping me in the loop of the service I needed on my vehicle! I would like to the thank Alicia Ford for her help and support in assisting me to make me feel very at ease in the service from Caliber Collision Shop. And the Dearborn Caliber Collision Shop texted me every other day of all my repairs being done until my vehicle was returned back to the Ferndale location where I dropped my vehicle off to from Progressive Auto Insurance! Excellent Service! Thank you all

Customer Service

The Ferndale and Dearborn Caliber Collision Shop texted me every other day to where I knew my vehicle was in excellent hands

Returned Clean

My Experience

They were professional and kept me informed. My truck looks great ‼️

Likely to Recommend

Repair Quality

Great service, consistently in touch, quality repairs and timely return of my car!

Customer Service

Returned Clean

My Experience

Very good

Likely to Recommend

Repair Quality

Great service and communications. They kept me on the loop all the time on where my car repair was. Great job Jim and the staff.

Customer Service

My Experience

I love this place! Everyone was so nice & very professional! My truck looks brand new!

My Experience

Looks great

Likely to Recommend

I'm telling all my friends

Repair Quality

Very nice work

Customer Service

Very nice people

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent communication through text messages keeping me up to date on the progress of my car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Top notch customer service, friendly and accommodating.

Likely to Recommend

Repair Quality

The speed of repair was great and they did an amazing job!

Customer Service

The communication was off the charts. Getting an update every couple days really have me peace of mind that my car was in good hands.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean