Caliber - Ferndale

4.8 (786reviews)
96%
22031 Woodward Ave,  Ferndale,  MI  48220
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (786)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new or better than expected. Timeliness was a strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and attentiveness were repeatedly commended. A few customers noted areas for improvement, including inconsistent communication in some cases, occasional delays, and minor quality concerns such as scratches or misaligned parts upon return. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Caliber went above and beyond my expectations. I am more than grateful for the work that was done ..." Read more
"... the process would take! Upon receiving my vehicle, it looked like nothing ever happened to it. The new paint was matched to the rest of the car ..." Read more
"Excellent work and exceptional service"
"... My vehicle is still at Caliber Collision because new occurred while in care of Caliber Collision mechanical & body damage! I have had no communication ..." Read more
"paint and body work looks fine, but the damage done and let to the door interior panel shows lack of ..." Read more
"Work is good, however job took incredibly way too long and I also got tired of hearing that my car should be ready today andor ..." Read more
"It was absolutely NOT ready when promised! Not even a month later"
"Done 5 days before promised date! Great job!"
"Made unnecessary repair which caused the truck to be kept two days past estimated completion date. Excuse of 30 vehicles in front of mine was used ..." Read more
"... communication about what was happening was awesome. Being kept in the loop made me feel comfortable with my car being in good hands" Read more
"... car. It looks brand new. You kept me informed and texted updates on the repairs. That made me feel relaxed. You answered all of my questions." Read more
"... rental driver based on projected completion date. Poor communication. Over reliance on apps and text when multiple calls should be made. Under promise ..." Read more
"My service advisor was spectacular. She was very communicative and informed me every step of the way how the process was proceeding. She was ..." Read more
"Yes, I loved the text message feature and loved that I could track the progress."

My Experience

Excellent job

Likely to Recommend

Repair Quality

Excellent customer service . Alicia was the best! Great job on repairing my car.

Customer Service

Excellent customer service . Alicia was the best! Great job on repairing my car.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Contact customers more by phone. We like that personal touch in customer service. That way, we can ask questions or voice concerns

Likely to Recommend

Repair Quality

Customer Service

The staff was friendly and knowledgeable

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very timely and professional.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Alecia was great throughout the whole process, keeping me up to date as the repair progressed. I was highly satisfied with my experience!

Likely to Recommend

Repair Quality

Customer Service

Alecia was awesome!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service and very efficient.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I already have.

Repair Quality

The work looks great and the people in the office made it easy.

Customer Service

The work looks great and the people in the office made it easy.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Alicia and the team at Caliber were fantastic! Exceptional service from first walking in the door, through communication throughout the repair, and final vehicle pickup. It’s the kind of business where you can tell you’ll be taken care of within the first few minutes of being there. I would highly recommend Caliber in Ferndale to anyone and have already sang their praises to my colleagues!

Likely to Recommend

Repair Quality

Great communication along the way

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I liked the people

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Appreciate the promptness and professionalism. Thank you.

Likely to Recommend

Repair Quality

My husband noticed the door is not completely aligned, flush, like the other side but seems sealed. The door sticks a little when opening, though that could still be the tacky paint.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

10 out of 10 from the receptionist Alicia to the manager Hacob and the staff that repaired the damage AWESONE JOB AND LOVABLE STAFF MY CAR HAS A NEW HOSPITAL FOR LIFE

Repair Quality

Customer Service

I LOVE ALICIA AND JACOB

Kept me Informed?

Yes

Ready on Time?

Yes

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