Crash Champions #0155 Madison Heights
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Team was great and did an amazing job
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Engine makes funny sounds after return. Need to be looked at right away. Also low tire pressure on one tire upon return.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
other than having to ask where my rear panels for the trunk were, the repair is GREAT
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
We appreciate the effort that was put into repairs of the vehicle but it was just to long being without the vehicle and dealing with some additional nuances that came about during the repairs. My repair inspector/ adviser did an excellent job trying to ensure we were s satisfied . Andrea assisted by making sure we received the best service possible. We appreciate her keeping us informed throughout the process.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Dave was courteous and nice. He kept updating me the status every day. I am very satisfied overall my experience with Crash Champion.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From the start to finish, it was a very smooth process. They texted me almost daily with updates. Andrea went over everything with us when we picked our vehicle up.The staff there are very nice. Andrea made us comfortable and welcome with her beautiful smile. Highly recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service, texted me almost everyday to give me updates. They did a beautiful job on my jeep. Also they got the job done in record time. I would highly recommend.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Seth was great, good communication and helped navigate moving my claim from one location to another
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service, frequent updates, and my car looks BEAUTIFUL
Customer Service - 5.0/5.0 -
Dave was absolutely incredible!
Returned Clean
Likely to Recommend - 2.5/5.0 -
Definitely recommend if it's just body work/paint (especially if the person does not have a rare car like mine apparently is), not sure I'd recommend for electrical/computer parts work
Repair Quality - 3.0/5.0 -
It looks lovely, but there are electrical problems now that weren't there before. When I picked up the car that turn signals weren't working, and I brought it back and they diagnosed it as a bad fuse and replaced the fuse. That evening, I discovered that the headlights were never aimed, so now my regular headlights are effectively just fog lights, so I have 15 ft of visibility or brights. Today I had a different electrical issue that also looked like a blown fuse so I decided to run a ODB port scan to see if the computer could see what was wrong, and it came back with codes for both turn indicators saying "circuit short to battery or open". I cleared the codes in case they were residual from the blown fuse, but the codes are still there when I restart the car so it's an ongoing issue, and probably what caused the fuse to go to begin with. So I'm going to need to bring it back to be looked at again
Customer Service - 3.5/5.0 -
Andrea is a great communicator. At this point I'm not thrilled with the tech who did the work and didn't question why the fuse blew after his repair
My Experience - 5.0/5.0 -
It looks great, thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This is a great place to go. My car was fixed promptly and cleaned beautifully. It looks great. The staff are friendly and professional. I recommend crash Champions highly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Crash Champions will be our preferred provider. Hoping not to need services anytime soon though
Repair Quality - 5.0/5.0 -
The repair looks great! The quotes provided were timely and fair. Dave was great to work with!
Customer Service - 5.0/5.0 -
Great service! Helpful team including Dave and Andrea. Brief interaction with a repair tech when first arriving on site and he was helpful and friendly!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Andrea is the best she took care of me quite well thank you
Customer Service - 5.0/5.0 -
She went out of her way to help me when I needed it without complaining
My Experience - 5.0/5.0 -
They kept me informed of everything that was being done. An excellent experience.