Caliber - Des Moines - Merle Hay Rd
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I appreciate Caliber Collision keeping in touch with me as the process progressed. The repairs were exceptional and my RAV4 looks great.
Likely to Recommend - 5.0/5.0 -
I would highly recommend the Merle Hay location
Repair Quality - 5.0/5.0 -
From the spray on bedliner to all the decals excellent work.
Customer Service - 5.0/5.0 -
Excellent work. The guys went above and beyond to get my truck back to me in a timely manner. I would highly recommend the Merle Hay Rd guys to work on your vehicle.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
R front panel is not fit to meet as well and so there is a visible gap.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
my dad even said he would send people their way
Repair Quality - 4.5/5.0 -
They were great at communicating with me about what was happen. Way better than the insurance companies, plus worked for me not the insurance companies.
Customer Service - 5.0/5.0 -
they were all amazing and felt like I was in the know by them
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
I will
Repair Quality - 4.5/5.0 -
They were fixing my car excellent. It looks like brand new. I appreciated it.
Customer Service - 4.5/5.0 -
They were very polite and good communication.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I absolutely would not recommend this shop to anyone.
Repair Quality - 0.5/5.0 -
Picked my vehicle up and when I got home warning came on dash saying engine hot. Coolant tank was empty. Repair paperwork shows they were underneath hood. Put coolant in and it came right back out. Called and receptionist said she was the only one in so she couldn’t check with workers to see what was done it would have to wait until Monday as it was Friday evening close to closing time. This was my only vehicle and obviously it could not be driven so I ordered a rental on Hotwire. Monday morning I called right at opening and they setup to have my vehicle towed back to the shop and told me the would have it brought back to me. They called and said it was ready and for me to pick up. I went to pick it up and asked about reimbursement for the rental minus what my insurance company reimbursed as I wouldn’t have had to get the rental had my vehicle been put back together properly. I was told they didn’t have cash at hand there and would need to speak to my insurance company and would call me back tomorrow. I waited until Thursday and called back and was told they still needed to contact my insurance company and would call me back at the end of the day or tomorrow. Tomorrow (Friday) came and I was again told the same thing. They still needed to talk to the insurance company so they would call me back by the end of the day or Monday. Well I didn’t hear from them by the end of the day Friday so I called today(Monday). I was told that they spoke to the insurance company and they have escalated it to corporate so someone will call me by the end of the day today or Tuesday. Again, I would not have had to spend my money on a rental had the properly put my car back together after working on it. Reimbursing me the difference from what my insurance company did is only right. I’m not asking for nothing more.
Customer Service - 0.5/5.0 -
Picked my vehicle up and when I got home warning came on dash saying engine hot. Coolant tank was empty. Repair paperwork shows they were underneath hood. Put coolant in and it came right back out. Called and receptionist said she was the only one in so she couldn’t check with workers to see what was done it would have to wait until Monday as it was Friday evening close to closing time. This was my only vehicle and obviously it could not be driven so I ordered a rental on Hotwire. Monday morning I called right at opening and they setup to have my vehicle towed back to the shop and told me the would have it brought back to me. They called and said it was ready and for me to pick up. I went to pick it up and asked about reimbursement for the rental minus what my insurance company reimbursed as I wouldn’t have had to get the rental had my vehicle been put back together properly. I was told they didn’t have cash at hand there and would need to speak to my insurance company and would call me back tomorrow. I waited until Thursday and called back and was told they still needed to contact my insurance company and would call me back at the end of the day or tomorrow. Tomorrow (Friday) came and I was again told the same thing. They still needed to talk to the insurance company so they would call me back by the end of the day or Monday. Well I didn’t hear from them by the end of the day Friday so I called today(Monday). I was told that they spoke to the insurance company and they have escalated it to corporate so someone will call me by the end of the day today or Tuesday. Again, I would not have had to spend my money on a rental had the properly put my car back together after working on it. Reimbursing me the difference from what my insurance company did is only right. I’m not asking for nothing more.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and fast service . Communication was great with updates . Car repair work done to satisfaction
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks amazing
Customer Service - 5.0/5.0 -
Taken my car here twice. Never had a problem and the service was friendly and quick.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
A special shout out to Rob, who answered all of my questions about the process and parts with respect towards my person. I genuinely felt his commitment to making sure I was satisfied. Extra kudos points to Rob for talking to me (a woman) as an equal too.