Caliber - Des Moines - Merle Hay Rd
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks great!
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
It was ok, but took too long and i have to fix the front trunck cover of my car after the repair
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
After repairs done to my vehicle, it drives fantastic and as smooth as new, I salute you guys keep it up
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great place
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0 -
Great service
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
I dont know yet
Repair Quality - 0.5/5.0 -
This is Nick's dad. He has had an issue with the hood latch switch. It wouldn't allow him to remote start the car. We found at least one of the wires wasn't seated in the connector all the way. There was a missing bolt for the hood latch and at least 4 missing retainer clips. The driver side headlight wasn't on when he came over but did come on by the time we were done looking at it. He did take pictures of everything and I told him to send them to you. But I'm guessing he hasn't yet. I am most concerned with the headlight since it looks like it was replaced. You should have his number.
Customer Service - 3.0/5.0 -
I dont know yet
Returned Clean
Likely to Recommend - 2.0/5.0 -
Only if they can get Rob to do the quote and be assigned to the repair. Otherwise the initial quote was vague - only said to check the quarter panel instead of quoting it out.
Repair Quality - 2.0/5.0 -
In the end the repair was finished. Unfortunately it was a long drawn out process. At one point early on I was told the repairs were finished and to come in. They were not. A crack in the back quarter panel was not fixed and it was 100% due to this accident. This was a State Farm insured person’s fault as they backed into my parked vehicle. State Farm encouraged me to work with a State Farm preferred shop. Can’t say I’ll do that again as the insurance company is working hard to limit their payout. I had quotes from other area shops so I knew what was wrong, at least to the visible eye. Thankfully a service advisor from Caliber named Rob was assigned 1/2 way through and he worked to get everything done correctly. My advice for others, if this review is shared, get multiple quotes from non-preferred shops. Have everything the other shops saw/quoted on the preferred shop’s quote. Ask for a walk through of what was completed before accepting your vehicle back. If I didn’t have the other quotes I wouldn’t have known about the crack. Eventually that would have rusted and caused damage.
Customer Service - 2.5/5.0 -
Again, Rob was great. Prior to him, it was not good service. Being told the repairs were done and the vehicle was ready to go, unacceptable. Rob working to get everything done as it should have been in the first place. Very helpful. Thank you Rob.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Collision has been the best shop I have ever dealt with! Their GM is truly an amazing person! I went to pick up my vehicle and had to wait, nobody was in the front office. He finally came back and says he was in the back helping his team with detailing/washing cars! That says a lot about his personality and care for customers but most importantly his team! Thanks guys! You have earned my business.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Car drives well. It’s a bit noisier at highway speed than it used to be.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new
Customer Service - 5.0/5.0 -
Great experience! Great communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
More than satisfied. Excellent service. All were professional and friendly.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication and service. Quick turn around time
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The paint looks very good and it seems all the gaps are connected securely very clean work
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great place! Fixed my car speedily in time for me to keep my appointment to get my brakes fixed. My new bumper looks great!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience. Brian was very timely and kept me up to date. They had great collaboration with enterprise rental car. Only issue is lack of parking.