Caliber - Dover

4.9 (2,766reviews)
98%
5825 West Denneys Road,  Dover,  DE  19904

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,766)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting repairs that made their vehicles look brand new. The staff received high marks for professionalism, friendliness, and going above and beyond. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was frequently highlighted, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional delays due to parts availability, inconsistent text update accuracy, and isolated concerns about minor repair imperfections or follow-up communication gaps. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"... repair process was handled efficiently, ensuring that the work was completed in a timely manner. The staff at Caliber Collision demonstrated a high ..." Read more
"It looks like it NEVER happened! Wonderful detailed work, excellent communication…and they completed the job ..." Read more
"I am quite pleased with the quality and expert workmanship of the repair.. I would very likely refer someone to Caliber for ..." Read more
"Repair was done fast, I was kept informed, and I was happy with the outcome. Everyone there was pleasant and ..." Read more
"Caliber Collision did not only a phenomenal job repairing my vehicle, but also with advocating on my behalf with insurance."
"... fix my entire quarter pannel, Bumper, and Rim in 10 days less than the time I was quoted for. Great team of folks here" Read more
"My car looked brand new, and was done 2 weeks earlier than expected awesome and would 1010 come back!!"
"... Front Office Staff to the Technicians. My vehicle was completed one week ahead of the date it was promised. Great job!!" Read more
"... the process and they even got my vehicle back to me several days earlier than expected. This is the body shop that I will be using if I ..." Read more
"... Wonderful detailed work, excellent communication…and they completed the job earlier than expected, even with delays in parts. Would highly recommend!" Read more
"... whole experience from start to finish was amazing! The communication was top notch! Highly recommend Caliber Collision!" Read more
"... caliber do an excellent job on the repairs, they were in constant communication with the insurance company, and with us both through text messages and personal ..." Read more
"... so that I knew exactly what was going to happen. Their communication was excellent. I explained to them that I had terrible cell coverage ..." Read more
"From start to finish, a smooth process. Text message updates and even a phone call to say how well things were progressing. Extremely pleased!"
"Did not receive as many human contact on the status of the repairs. It was in your shop for over 2 months."

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Returned Clean

My Experience

The entire experience was great, easy, and they made it very straightforward. I got regular updates on the process and they even got my vehicle back to me several days earlier than expected. This is the body shop that I will be using if I ever find myself in need of one again.

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From start to finish, a smooth process. Text message updates and even a phone call to say how well things were progressing. Extremely pleased!

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The text message updates were great

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Very professional, timely and easy to work with. Great job everyone.

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Job well done πŸ‘ βœ”οΈ πŸ‘

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Job well πŸ‘ done βœ”οΈ πŸ‘

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My Experience

This is the 2nd time using Caliber Collision's services, and once again I am incredibly pleased with their services and results. They go the extra mile and ensure your car has been cleaned ,inside and out. 10/10

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Very positive feedback for them. We had an issue with keeping me informed, but in the end it seemed the info was going to a wrong # When it was discovered, I received all of my texts at once. They were sending, but I wasnt receiving

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My Experience

From walking into the shop to leaving with my repaired car it was a wonerdful experience. Everyone I had contact with (Charlene and Ron) were knowledgeable and professional. The car looks great! I will highly recommend Caliber Collision to others.

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