Caliber - Dulles
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Expected better updates as the completion date neared. First told completion on 12/10. Then 12/12. Then 12/17. I understand delays, but thought I would be informed earlier than several days after missed target dates
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
our car repaired after hitting a deer at Caliber in Sterling via insurance. Although our SUV was in repair for a bit longer than expected the team we are happy with the thorough attention to ensuring the repairs were done correctly!
Customer Service - 5.0/5.0 -
The customer service really picked up as we wrapped up the repairs for our SUV.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Good
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
John was great. Rest of staff not very helpful and didn’t seem to want to help very much
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
When I went to pick up my car the painting of the repaired area was defective so I had to leave the car there and what was supposed to take a day or two turned into a week. When I picked up today there was some glue residue that hadn’t been cleaned and driving the car home I realized the door that was fixed was not lined up properly and wasn’t sealed creating wind noise. So now I will have to take the car back again and my rental allowance is almost used up for this claim so it could result in additional cost to me. The people that helped me were polite and helpful but there should be a QC process in place that would provide a better level of service and less disruption to me.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Driver door still not sealing properly and the paint on rear quarter does does not look like it was done well. I will follow up with the shop directly. The people there have been very polite but I have had to go back twice already to try to get the door fixed and I noticed the paint on the rear after washing the car and drying by hand. The other two times I picked up the car were at night so I don’t see it.
Customer Service - 4.0/5.0 -
Pretty good overall but it seems like they need a better quality control process. This is creating inconvenience to me in having to arrange to go back and leave the car for work and my rental allowance is maxed out for this claim.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very appreciated of the quality of the work done. Also of the Rep explaining of the warranty.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
With my experience? And no one even trying to address the issues after I picked up my car? Unlikely. Why would I recommend anyone to go through what I did.
Repair Quality - 0.5/5.0 -
Hello, Below is a message I had sent about my experience. I had a terrible experience and a costly one at the Caliber Collision in Sterling and will never bring my car back or refer anyone. If I need to work with Caliber Collision regarding the work that was done on my car, I will take it to a different location. I was treated with dishonesty and not accountability during the time my car was there. A due date for my car to be done 11/7 to change to “possibly” 11/21 was unacceptable and it only got done a couple of days earlier because I spoke to the manager. Below is what I originally wrote but never heard back: I wanted to ask if John (the manager) could give me a call regarding my final bill, which included my rental car bill which as outrageous, as we discussed when I picked up my car. Looking at my notes and conversations with Franklin at Caliber Collision, my car was supposed to be ready in 2 and 1/2 weeks which would have been on 11/7 or 11/10. I was very clear when I dropped off my car at Caliber Collision that I was having to move temporarily for my job, for training for a teaching position, that would add to my current job responsibilities. But the due date to pick up my car was delayed to from 11/7, to 11/10...11/11...11/12, 11/13, 11/14 all the way to the last date I was given to possibly 11/21. As far as my job training, I had been told they would accept me to skip orientation as long as I didn't miss the actual training. But that didn't help either when I tried to explain to the shop and in a way was told rudely that there wasn't their problem. It wasn't until I spoke to someone and said that I was having my car towed to another location (with the okay given by my auto insurance, as they agreed to release my car since it would have been towed and not driven) that I was talked to in a very disrespectful way by Franklin, who did not assume responsibility for any delays by the team, including someone being out to lunch or too busy to at least try to have my car being looked at to be able to be delivered at least close to the time promised. Everyday a few hours when my car was due to be ready and picked up, I got a message letting me know it was delayed. I finally spoke to the manager (John) and my car was ready the next day. I'm still extremely upset with the fact that I lost my teaching position to advance in my job, the cost of the tuition that I lost and they can't reimburse. And in addition to all of this, I ended up with a rental car bill of around $863. My car insurance paid $900 and I paid $863, which I'm still in shock about all the financial loss I had to take. And in addition to that, I paid $1,000 deductible. The financial loss all together was more than I could have imagined. I did purchase insurance for the rental for a week, since I was anxious after being in a car accident, but without the expectation of taking a month for my car to be ready. The Lexus dealership had highly recommended using Caliber Collision to have my car repaired at the Chantilly location. I did not expect that a Caliber Collision in a different location would have been so different. I truly would like for someone to give me a call regarding this to see if anything can be done about since the extensive delay was not on my side, but the body shop's side. Terrible experience and a huge financial loss and job development opportunity. And I never even heard someone say “I’m sorry” Andrea
Customer Service - 0.5/5.0 -
Uncaring and full of excuses and lack of accountability.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Carlos was very hwlpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Carlos was very helpful!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The car was returned with an empty tank!!!!!!!! Even though the car had gas while giving it for repair! This is just causing hassle to the customer for no reason at all
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
The car was returned with empty tank which was unacceptable