Caliber - Dulles
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
I'm satisfied with my auto service but the reason for the low rating is the amount of time it took to fix my car. My car was done 2 weeks after the original estimated date and I didn't get a status call. I called to get status and the number on Google is not even for the right location. It was delayed another week after the first delay and I didn't get a call the second time either. I called again to follow up.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
Time it took was to way to long for repair on a simple alignment, was also promised due dates for original repair that were constantly pushed further to the future
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jessica Parsons was a very good rep for your company.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 1.0/5.0 -
I am frustrated because I keep having issues with my car around the area it was fixed.
Customer Service - 2.5/5.0 -
Up to this point they have been responsive.
Returned Clean
Likely to Recommend - 3.0/5.0 -
I would highly recommend the Caliber Collision in Leesburg though. I used them before.
Repair Quality - 3.5/5.0 -
My front end alignment is off
Customer Service - 3.0/5.0 -
No updates on the process unless I called to get it.
Returned Clean
My Experience - 5.0/5.0 -
The team was very thorough and precise. Their communication and responsiveness was quick, efficient, and timely. Updates were provided regularly. Thanks for making this repair experience easy!
Likely to Recommend - 3.5/5.0 -
Some how
Repair Quality - 4.5/5.0 -
Good
Customer Service - 4.0/5.0 -
Good
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Only issue is the door handle ended up breaking and we had to bring it back for a couple extra days. Jessica was very helpful and explained things very well to us as we had the vehicle serviced there.
Customer Service - 5.0/5.0 -
Jessica was very knowledgeable and kept in touch with us throughout the service.
Returned Clean
My Experience - 5.0/5.0 -
The repairs were great and my car is running properly and smoothly. The only complaint I have is the length of time my car took to repair due to ordering the wrong part twice. However, customer service understood my frustrations and were very helpful and kind in making up for the extended repair time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
My wife said Jessica was very nice, polite and helpful
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Keeping us posted of progress is very helpful to manage expectations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
Took too long to repair