Caliber - Dulles
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Took forever to replace a door
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Took forever to replace my car door
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am so greatful to the people that works in this shop. They are very professional , knowledgeable,, and friendly.. The repairs were complete in time and perfectly done.
My Experience - 5.0/5.0 -
I have used Caliber before you guys are Awesome, thanks
My Experience - 5.0/5.0 -
Happy with the service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
satisfied with the service i received.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thus far I have had no issues! They were great in getting me and keeping up to date on the process of my car.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.0/5.0 -
They take so long for that reason I paid extra for my rental
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly professional, thank you all team
Customer Service - 5.0/5.0 -
Professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and professional service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for your job, it was so fast and satisfied .My car looks awesome.
Customer Service - 5.0/5.0 -
Thanks
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and service provided by the Caliber Collision team, especially from Carlos.
Customer Service - 5.0/5.0 -
They were all great!
Returned Clean
My Experience - 0.0/5.0 -
I am writing to express concerns regarding the condition of my vehicle at the time of pickup following recent service. During pickup, it became clear that not all areas were properly inspected. Front lamps, fog light assemblies, and high-voltage systems were all noted as part of the work order. However, as soon as I drove off and made my first turn, I noticed my driver-side front blinker was not working (which the driver side fog light is what blinks and wasn’t). I then checked the passenger side and found the same issue. I immediately returned, and the representative reviewed the issue, apologized, and took the vehicle back into the shop. When the vehicle was returned, only one fog light was functioning. I was told the fog light assembly had not been plugged in correctly and a reset was performed, but in the process the passenger-side fog light stopped functioning entirely or didn’t cut on. Again, the representative apologized but stated that nothing more could be done, and I was instead provided a quote of approximately $460 to repair it. After nearly $6,000 in repairs and about a month with the vehicle in the shop, I expected everything to be fully completed and functioning properly upon pickup. Unfortunately, that was not the case. I am requesting that this issue be reviewed and corrected without additional cost to me, as the fog light failure occurred during your handling of the vehicle. Both fog lights worked fine prior to service work. Please advise on how we can resolve this.
Likely to Recommend - 0.5/5.0 -
Based on previous notes. I would think after a 6k repair, doing whats right and taking care of the issue that was caused by the shop would of gone a long way. Instead I was given a quote for an extra $400 dollars and told have a nice day
Repair Quality - 0.5/5.0 -
During pickup, it became clear that not all areas were properly inspected. Front lamps, fog light assemblies, and high-voltage systems were all noted as part of the work order. However, as soon as I drove off and made my first turn, I noticed my driver-side front blinker was not working. I then checked the passenger side and found the same issue. I immediately returned, and the representative reviewed the issue, apologized, and took the vehicle back into the shop. When the vehicle was returned, only one fog light was functioning. I was told the fog light assembly had not been plugged incorrectly and a reset was performed, but in the process the passenger-side fog light stopped functioning entirely. Again, the representative apologized but stated that nothing more could be done, and I was instead provided a quote of approximately $460 to repair it. After nearly $6,000 in repairs and about a month with the vehicle in the shop, I expected everything to be fully completed and functioning properly upon pickup. Unfortunately, that was not the case. I am requesting that this issue be reviewed and corrected without additional cost to me, as the fog light failure occurred during your handling of the vehicle.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quiciera agradecer a Franklin M. X su atención muy profesional, muy paciente explicándome cada detalle del proceso para restaurar mi auto!!!! Excelente servicio!!!! Gracias Franklin!!!!
My Experience - 5.0/5.0 -
Very good customer service by Carlos. He keep us updated in a timely manner of the issues and resolution. Very friendly and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was updated regularly of the status of the repair, and answered any inquiries I have. Franklin was respectful and accommodating.