Caliber - Durham - Iredell St
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication, accurate with estimate and finished on time. Thanks!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Good: Personnel friendly. Not so good: 1. Kept car for 3 wks for a 1.5-day repair. 2. Missing repairing something obvious and which I had mentioned. 3. Car returned covered in bird poop. 4. Interior driver floor and door covered in dirt and sanding grit.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
I would recommend them, but caution them to inspect the work carefully.
Repair Quality - 4.0/5.0 -
The paint job has an imperfection. I returned to ask then what could be done. They worked on it and improved the appearance but it is still noticeable. This a very minor issue and I am willing to live with it, but for panel so small, there should have been no imperfections. All the staff is polite and considerate. The rest of the work done appears to be excellent.
Customer Service - 5.0/5.0 -
They addressed my concerns. Everyone was polite and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you to the team at Caliber! They did an excellent job at repairing the doors and fender on my vehicle. It 100% looks as good as new. They kept me updated every step of the way, I had no reason to work at all. Truly one of the best service providers. Thanks Caliber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did such a great job! My vehicle looks as good as new! The whole team had me informed and updated throughout the entire time they had my vehicle! Excellent team, excelled service!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The paint match was not dead on. There is more metallic in the new bumper than in the paint of the car and it's pretty obvious at a glance that the bumper is a replacement. There's also a fiber of some sort stuck in the clear coat of the replacement bumper.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I loved the service and the great communication regarding the update status of my vehicle.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The overall work was well done. Some attention to detail was lacking which is explained in a later question.
Customer Service - 4.5/5.0 -
I received an estimate a few days after I dropped it off with no further communication. The estimate isn't clear in layman's terms what is happening and I didn't have an estimated time for the work to be done. I called to get more info the first week (which didn't give me much) and called back again 2 or 3 weeks later to find out when it might be done as I was running out of time with the rental car. Aisha was very friendly when I called and a helpful a she could be. Mark was also very friendly and easy to talk to when I did, but there was no proactive communication.
Returned Clean
My Experience - 5.0/5.0 -
Outstanding customer service from estimate through final pick-up. Thank you !