Caliber - Durham - Northwest
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Absolutely with no hesitation
Repair Quality - 5.0/5.0 -
They were awesome— went above and beyond
Customer Service - 5.0/5.0 -
Polite, respectful, empathetic
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Very happy with repair & being informed. I told Erie that I was completely satisfied. But I have small wish that it had been better washed and cleaned, so I did not need hose, vacuum and rag before moving back in.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Like that they keep my informed
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
good communication and well done work
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
No way.
Repair Quality - 1.5/5.0 -
The car needed a bumper repaired. It was in the shop for 9 business days. This is unacceptable.
Customer Service - 1.5/5.0 -
Document needed to be signed. It was not presented when the estimate was made, but rather required a time-wasting delay to email the document which wasted a day. Calls for updates were initiated by me rather than the shop (Christopher). He spoke so fast I could barely comprehend him.
My Experience - 5.0/5.0 -
The job was completely satisfactory and done in a timely way. I especially appreciated the text updates. This was so helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair is excellent. Very nice to receive updates during the process
Customer Service - 5.0/5.0 -
Updates were nice to receive.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
Made an appt for one week and the repairs ended up taken two week however there was no part that needed to be ordered
My Experience - 5.0/5.0 -
I have none Chris was great through the whole experience. I have already told people about the service and treatment I received. I will definitely recommend you to others.
Likely to Recommend - 5.0/5.0 -
I have already told some people about them.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tim helped us through the whole process and was so nice and informative.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was fast and thorough! Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rating number 10