Caliber - El Monte - Peck Rd

4.8 (393reviews)
97%
3475 Peck Rd,  El Monte,  CA  91731

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda

Reviews (393)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and attention to detail, with many noting their vehicles were returned looking brand new. Communication was a standout strength, with customers appreciating frequent updates via calls, texts, and voicemails throughout the repair process. Timeliness was also widely commended, as numerous vehicles were completed ahead of the promised date. The welcoming atmosphere and friendly, courteous staff were frequently highlighted as making stressful situations feel seamless. A few customers noted areas for improvement, including repair quality concerns such as paint issues and misaligned panels, occasional delays, and cleanliness of returned vehicles, as mentioned directly in their feedback.
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"... kept me informed of the progress via text, and even completed the repair three days earlier than the scheduled date, which was a great result." Read more
"My vehicle was repaired in a timely manner and the work was completed ahead of the promised date of completion. ..." Read more
"The team made the process of getting my truck fixed easy and fast. They kept me informed on the status of my truck. ..." Read more
"Kept us in the loop, always addressed any questions or concerns. Walked us through the at the end and explained ..." Read more
"My experience was wonderful. I loved how Caliber Collision updated me throughout the process, got my car fixed fast, and cleaned the inside ..." Read more
"Appreciate how Great communication was, as well as making me feel safe and reassured with my car being left ..." Read more
"The shop did an excellent job of giving periodic updates on the status of the vehicle during repairs"
"Not the entire process"

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Repair Quality

Customer Service

Returned Clean

My Experience

The communication and updates were greatly appreciated. Great professionalism.

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Repair Quality

George at Caliber was phenomenal! He definitely gave us first class treatment and kept us very informed of the progress of the repairs

Customer Service

As I said, George really made us feel like our car was in the best hands possible

Returned Clean

My Experience

Best experience! Great customer service. My car looks brand new.

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Repair Quality

Car came out looking brand new very great service

Customer Service

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I will definitely recommend you to friends and family

Repair Quality

I was updated in every move and thing being done to car Your staff was amazing and made me very ar ease with this whole process .It took alot of stress off this whole unfortunate situation. I would recommend yah to friends and family

Customer Service

Returned Clean

My Experience

Excellent, job well done

Likely to Recommend

Repair Quality

Excellent

Customer Service

Excellent service

My Experience

Caliber Collision did a good job in the repair of our Minivan. It was done in a professional and timely manner. They kept us informed about the progress of the repair and was finished in the promised time. Thank you.

My Experience

All staff I encountered were so friendly from beginning to end. A big shout out to them for making sure I was taken care of! I’d return in a heartbeat!

My Experience

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Repair Quality

Customer Service

My Experience

Staff are very nice , excellent customer service!!!

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Repair Quality

Customer Service

Returned Clean

My Experience

Paul and his team were absolutely fantastic in both work and customer service. Took the time to explain the work being completed and kept me updated in a promptly manner.

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Repair Quality

Customer Service

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Repair Quality

My vehicle looked good as new!

Customer Service

Very friendly staff

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Thank you for good repair.

Customer Service

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Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

PAUL was amazing to work with! Professional, knowledgeable & prompt in actively updating us on the progress. I am genuinely amazed at how smooth he made the whole process. It was an absolute pleasure to work with him. Give that man a raise!

Likely to Recommend

Repair Quality

Paul was amazing and very professional. Quick, efficient and proactive with updates.

Customer Service