Caliber - El Paso - N Zaragoza Rd

4.9 (3,089reviews)

97%

(915) 315-2596

1695 N. Zaragoza Rd, El Paso, TX 79936

97%

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1695 N. Zaragoza Rd
El Paso, TX 79936

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About Caliber - El Paso - N Zaragoza Rd

See Photos

1695 N. Zaragoza Rd
El Paso, TX 79936

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (3,089)

Sort By:
Newest
Rating

2,492 Customers Rated

5 Stars

72.4% Complete

(2235)
4 Stars

5.5% Complete

(170)
3 Stars

1.3% Complete

(39)
2 Stars

0.6% Complete

(18)
1 Star

0.2% Complete

(5)
< 1 Star

0.8% Complete

(25)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, proactive communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, with vehicles returned looking brand new. The team received high marks for professionalism, friendliness, and attentiveness throughout the repair process. Customers appreciated the frequent text and call updates that kept them informed every step of the way, reducing stress and uncertainty. The quality of repairs was repeatedly described as immaculate, flawless, and exceeding expectations. A few customers noted isolated concerns such as incomplete repairs, communication gaps near the end of the process, or minor issues upon vehicle return, reflecting areas customers felt could be strengthened. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"... nice and respectful and explain the process well!!! my car looked like it had just came off the lot when I picked up." Read more

"My vehicle came back in a worse state than I dropped it off. The front plastic panel supporting the rear view ..." Read more

"... and kept me informed throughout the entire process. The quality of the work exceeded my expectations, and my car looks and drives like new again. They completed the ..." Read more

"Amazing all the way around, from customer service to quality of work"

"The whole experience was great. They kept me updated on the progress. Even finished earlier then quoted."

"Delayed by over a week of initial date."

"We were extremely satisfied with the work and timeliness of the repair"

"Time and day changed 3 times"

"Was done before the scheduled date"

"... above and beyond to provide a wonderful experience. I was kept informed every day, every step of the process. My car was ready when they said it would be and ..." Read more

"There was good communication initially but the communication stopped towards the end of repairs."

"They have not call me that they have the headlight yet"

"Customer service is superb. The communication couldnt be any better!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... nice and respectful and explain the process well!!! my car looked like it had just came off the lot when I picked up." Read more

"My vehicle came back in a worse state than I dropped it off. The front plastic panel supporting the rear view ..." Read more

"... and kept me informed throughout the entire process. The quality of the work exceeded my expectations, and my car looks and drives like new again. They completed the ..." Read more

"Amazing all the way around, from customer service to quality of work"

"The whole experience was great. They kept me updated on the progress. Even finished earlier then quoted."

"Delayed by over a week of initial date."

"We were extremely satisfied with the work and timeliness of the repair"

"Time and day changed 3 times"

"Was done before the scheduled date"

"... above and beyond to provide a wonderful experience. I was kept informed every day, every step of the process. My car was ready when they said it would be and ..." Read more

"There was good communication initially but the communication stopped towards the end of repairs."

"They have not call me that they have the headlight yet"

"Customer service is superb. The communication couldnt be any better!"

Jose (Hyundai owner) reviewed 10/23/26

The staff at Caliber Collision was great, from the front desk to management. They made the whole process easy and stress free!

Charles (Toyota owner) reviewed 10/23/26

Sandra (Cadillac owner) reviewed 10/23/26

Tia (Ford owner) reviewed 10/23/26

Jonathan was extremely helpful and informative of my service! Work was done in a timely manner and would gladly use this service again

Johnathan was super helpful and did an excellent job and communication was amazing the entire time my vehicle was being serviced!

Andy (GMC owner) reviewed 10/22/26

Matthew (Nissan owner) reviewed 10/22/26

Perla Guadalupe (Nissan owner) reviewed 10/22/26

Translated from Spanish by Carwise

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Muy buena atención del personal

Guadalupe (Kia owner) reviewed 10/21/26

Great Job, thank you for your service!!! 😀

Brave (Toyota owner) reviewed 10/20/26

Totally satisfied. I dropped the truck off all muddy due to last minute appointment and the shop made sure to detail the truck for me before i picked it up. Repair is FLAWLESS.

Totally Satisfied, every single person I interacted either during the process were very nice especially the front desk lady and John

Bernadette (Chevrolet owner) reviewed 10/19/26

Great results friendly staff

Orlando (Mazda owner) reviewed 10/19/26

Body work is just like new. Jaime was fantastic from start to finish. I’ll definitely take any future work back to you all.

Jaime was top notch in my experience. Will definitely return for my future car body needs and will recommend to family and friends.

Gabriel (RAM owner) reviewed 10/19/26

Amazing job.. efficient and constantly kept me informed on the status of the repairs.

Amazing job.

Amazing service

Clear description of service and detailed updates

Robert (GMC owner) reviewed 10/19/26

Staff was very professional. The texts messages on updates was very helpful. My vehicle came out perfect.

Jaime Acosta was very helpful. He made this experience run smoothly

Very friendly and professional

Cassandra (Toyota owner) reviewed 10/19/26

Jay (Chevrolet owner) reviewed 10/19/26

Jose (Kia owner) reviewed 10/19/26

Big thanks to John at Caliber Collision! I’m very happy with how my vehicle turned out. John kept me updated throughout the entire process, and they finished the repairs ahead of the estimated time. Great service, great communication, and excellent work. Highly recommend!

Thanks to John and the Caliber Collision team for the great service

Thanks to John and the Caliber Collision for the great service

Claudia (Acura owner) reviewed 10/15/26

I loved the work done, however I'm not too happy with the " hood look" since the bumper has new paint.. 😕

I wish repatriation shop had blended the hood of car since bumper is now new and it does not blend anymore..Just like you blended the side door.

Sergio (GMC owner) reviewed 10/15/26

100%

John was Awesome, as well as the other team members :) Johns patience, guidance and communication was priceless. Thank you so much!

Excellent! Couldn't have been better!

Kim (Ford owner) reviewed 10/15/26

Mayra (Ford owner) reviewed 10/15/26

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Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.

Caliber - El Paso - N Zaragoza Rd

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - El Paso - N Zaragoza Rd

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,089)

2,492 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -