Caliber - El Segundo
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Paint didn't match on one of the parts
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
My recent repair experience with Caliber Collision was excellent from start to finish. The communication was clear, the team was professional, and the quality of the repair exceeded my expectations. I appreciate the great service and attention to detail.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Front desk female representative is rude and unprofessional. While “revising” the documents with me she was distracted by the front door and kept glancing back. She would ask me so sign and initial on the documents without explaining what I was signing for unless I asked. The day I dropped of the vehicle I had my baby with me and was waiting for the documents to be printed by her. My husband went up to her and asked if she needed the claim number and that’s when she informed him that the papers were ready to be signed, she was just waiting on me. I was extremely upset by this. Why would you not let a customer know you’re ready to proceed and have them waiting for no reason? If you don’t enjoy working with customers, then the front desk role is definitely not for you. I was also told initially latest pickup time on Friday would be 5:30 then it changed to 5 and then again to 5:30. Communication is inconsistent and unclear. I was able to pick up the vehicle Friday around 5 PM but it was already dark out so I wasn’t able to throughout inspect. I used my flashlight to view the outside of the vehicle that was worked on. The following day I checked my car and was extremely dissatisfied with the work completed. My car was left a mess. My items were move around and were left extremely dirty/ dusty, and I have a few belongings I am unable to find. After paying for my deductible, a representative came out and asked how the service went. I explained I was upset with the service I received from the female representative at the front desk. He listened to my concerns and informed me I would be receiving a link to complete a survey. He advised me NOT to complete it if I was dissatisfied as this would affect his commission. It is extremely unprofessional to ask a customer to refrain from submitting a survey because the quality of service was not great and because it may impact the commission received for the work completed. It reflects that the business is more concerned about their sales and commission rather than the quality of service provided. I do not recommend this place and will NOT be returning after this experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Joey was great in every way. He was polite, professional and accommodating and answered all of my questions.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
The staff is very knowledgeable and friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team was very helpful and ensured to update me with progress regarding my car throughout the repair process. My car was also ready for pick up a day before the estimated repair completion time.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team did a great job on updating the status and the car has been fixed perfectly
My Experience - 5.0/5.0 -
Joey was very professional and attentive throughout the whole process. Made it super easy and worked with me to make sure I can schedule my pick up at a time that worked best for me. 10/10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Joey was attentive and hands-on with the whole process! Made this experience so smooth.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Joey was great from the start! Great communication and did his job very well!