Caliber - Elgin
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Really amazing service. So kind and quick and I appreciate the attention and care
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Friendly customer service and kept me up to date on repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best service everrrrrr.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They did good work
Repair Quality - 5.0/5.0 -
Fixed in timeframe given
Customer Service - 5.0/5.0 -
Fix it in timeframe given
My Experience - 5.0/5.0 -
Every one was very nice and my auto looks great. This is the second time I have used this location and it's been very good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My van looks great and service was done in speedy time. The staff was very nice and helpful.
My Experience - 0.0/5.0 -
Very disappointed Didn’t put my truck together the right way. My speakers on the tailgate still don’t work.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good job everyone next time have coffee ready
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I was pleasantly surprised that they also repaired and installed the windshield pillar that was damaged on the day of the incident. I also appreciate the customer service; most of the staff greet you with a smile. I would, however, like to see more consistent updates for clients regarding the status of their repairs—weekly updates would be very helpful. Additionally, I believe the waiting area could be kept a bit cleaner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I couldn’t be happier. They went above and beyond my expectations. Excellent service. Thank you so much for fixing several details on my car. a five-star experience. Maria Thank you
Customer Service - 5.0/5.0 -
I couldn’t be happier. They went above and beyond my expectations. Excellent service. Thank you so much for fixing several details on my car. a five-star experience. Maria Thank you
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was great! Maria very attentive to my car repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
They broke my car upon reassembly which I was thankful they were honest about that but then did not even fulfill my requests even after showing up in person prior, knowing full well what I was working on. State Farm is at fault too but Maria lied to me when all she had to do was tell the truth and I would have understood and not have been so harsh and unforgiving here on their review
Customer Service - 1.5/5.0 -
Third party service used after hours are courteous however the main staff at this location definitely need improvement on customer care. Bastrop location however excels at customer care and service from my perspective. They should learn something from another