Caliber - Ellisville

4.8 (1,056reviews)
95%
15434 Manchester Rd,  Ellisville,  MO  63011

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,056)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the frequent and timely text updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new upon completion. Friendly, professional, and courteous staff were repeatedly mentioned as a standout strength. Many customers were pleasantly surprised when their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their comments, including occasional delays in parts availability extending repair timelines, inconsistent response times to questions, and isolated instances where repairs required a follow-up visit. Overall, the vast majority of customers expressed strong satisfaction and indicated they would recommend the shop to others.
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"Excellent customer service from start to finish!"
"... the repairs done on my door and quarter panel. The finish, paint match, and overall workmanship are outstanding — you cant even tell there was any damage. The staff ..." Read more
"... kind and apologetic to me. Once I got the car back, it looked like it never even had an issue in the first place, they even fixed an unrelated issue and cleaned the ..." Read more
"Exceptional service and work. I was so impressed with the level of communication and professionalism at each step of the repair process. I would highly ..." Read more
"They aren't fast, but that is because they seem to focus on quality and OEM parts."
"... quickly for hail damage and a mirror replacement! They send updates every other day to keep me in the loop of where they were at with things, which I appreciated. ..." Read more
"Communication during the repair process was amazing. Loved getting all the updates!"
"I always knew what was going on w my car and communication was clear and often."
"Excellent transparent communication throughout the job"
"The communication and not provided throughout the process was top notch!"

My Experience

My Experience

My Experience

I want to give a huge thank you to Barb for going the extra mile and for driving me to pick up my rental car when the person picking me up was running behind. Truly, so grateful that she just flat out offered and made it happen. Shane also did an excellent job talking me through all of the damage and keeping me updated throughout the process. Just a big thank you to such an awesome team!

My Experience

I really appreciated that you kept me regularly informed of the status of my car repairs. Thank you for doing such excellent work!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Caliber did an excellent job communicating by text. I was made aware of the progress being made. Shane was excellent every step of the way. And Barb was a delight!

My Experience

The Part had an defect in it and for 1200 dollars it should be flawless

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Returned Clean

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The entire process flowed without issue and the regular status updates via text were extremely helpful.

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Returned Clean

My Experience

I don't understand why it took so long. I had to lay a lot for the rental car.

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Repair Quality

It took longer than I expected and the rental car was expensive.

Customer Service

My Experience

Caliber is the best, bar none. Absolute white glove service! Thank you for a seamless experience and a flawless repair. You are awesome!

Likely to Recommend

I ❤️ Caliber!

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Customer Service

The most awesome, professional job ever. I L O V E Caliber and cannot say enough good things about them, their service and their artisans that put our baby back together after the mishap. I highly recommend using these folks. They are top shelf, period.

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Returned Clean

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Shane and crew made the process really smooth!

My Experience

Courteous!! Kept me informed throughout. Handled rental car pickup and offered to dropoff. Repairs look great!

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Returned Clean

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