Caliber - Elmhurst

4.7 (1,033reviews)
95%
867 Industrial Drive,  Elmhurst,  IL  60126

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,033)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop's exceptional customer service, with staff being described as friendly, professional, and helpful throughout the repair process. Many highlight the excellent communication, including regular updates via text messages and phone calls that keep customers well-informed about their vehicle's progress. The quality of repairs receives high marks, with customers noting their cars look brand new and that damage is completely undetectable after completion. Timeliness is generally positive, with several customers receiving their vehicles earlier than promised. The shop's attention to detail extends beyond repairs, with many customers appreciating the thorough cleaning and detailing of their vehicles. Staff members are frequently commended for going above and beyond expectations, including assistance with rental cars and addressing customer concerns promptly. While some customers experienced delays or communication issues, the overall sentiment reflects strong satisfaction with the repair quality and customer service experience.
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"The crew at Elmhurst did a great job at repairing my car. They notified me when needed. They went above ..." Read more
"Excellent service and high-quality repairs at Caliber Collision. The staff was professional, ..." Read more
"Caliber Collision did an awsome job! The completely made my car look brand new. All the ..." Read more
"It took well over a month to fix relatively small amount of damage to my car. I never once received ..." Read more
"I came in for 1 think and left 2 weeks later with 3 different problems I didn't go in with."

My Experience

The staff were very professional and kept up to date on everything that needed to be done. Ssndy was amazing. I would definitely recommend them Thank you all very much.

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Returned Clean

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Great customer service, especially the receptionists. Made a great first impression.

Customer Service

Very good.

Returned Clean

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They kept me informed

Customer Service

Service was good

Returned Clean

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Repair Quality

Very good work cat me informed from start to finish very nice and professional team

Customer Service

Good work very professional kept me informed throughout the whole process very welcoming and nice team

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Repair Quality

Friendly service, kept in communication, and repairs on the car look good!

Customer Service

My Experience

You all did a wonderful job!

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Customer Service

Great job!

My Experience

The staff is Great! Jennifer the Service Advisor was Excellent!!! Sandy the receptionist was also Great in explaining the process to repair my car. Overall had a Great experience!!!!

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Returned Clean

My Experience

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Repair Quality

Car looked amazing and was done quickly.

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Returned Clean

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Returned Clean

My Experience

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Not happy with the communication.

Customer Service

we were told we would get a call back when we called to find out about our car and no one ever called back. I am fully aware we were not the only customer but when someone says they will call back that is what we expect.

Returned Clean

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Repair Quality

Excellent work. No signs of damage

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Returned Clean

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Customer Service

Jennifer was great. Very knowledgeable and easy to get in contact with

Returned Clean

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Returned Clean

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I will recommend it.

Repair Quality

Thank you for a great, quick service, courtesy and a smile from employees make a big difference. Thanks in particular to the (2) ladies in front, I’m sorry I don’t recall their names but they did an awesome job.

Customer Service

C/S was wonderful.

Returned Clean