Caliber - Encinitas

4.8 (4,601reviews)
98%
204 North Coast Highway 101,  Encinitas,  CA  92024
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In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,601)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many noting repairs that make vehicles look brand new or better than expected. Communication stands out as a major strength, with customers appreciating regular updates via text and phone calls throughout the repair process. The team is frequently described as professional, courteous, and knowledgeable. Timeliness is another key positive, with many repairs completed ahead of schedule. Staff members receive high praise for going above and beyond, including services like vehicle delivery, rental car coordination, and thorough cleaning. While most experiences are overwhelmingly positive, some customers noted concerns about cost transparency, occasional delays due to parts availability, and minor communication gaps.
AI-Generated from reviews written in the last 12 months
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"... anymore dings repaired, Id definitely go here if I did. Every single person I encountered at the business was friendly, competent, courteous and professional. ..." Read more
"... sure I will never go to any other shop for repairs. The professionalism and kindness I was showed. Was something I never imagined from something like an ..." Read more
"The team was courteous and professional. They were proud of their work and we were too! Thank you, job ..." Read more
"They were very efficient, prompt with the repairs and produced a brand new vehicle."
"Ready after just a day and a half, when its been estimated that itd be ready in 3 to 5 days!"
"The staff was very friendly and the project was done a week early. My expectations were exceeded."
"I thought I wouldnt get it for a week. I got it back in 4 days!"
"Friendly. Like family. Beautiful work and completed before estimated time."
"It was delayed unneccesarily by parts. I had previously requested to be notified when the parts ..." Read more
"Caliber was great about staying in contact with me every step of the way!"
"Communicative, efficient and painless working with them"
"The staff was extremely professional and the communication was fantastic. Every associate was ..." Read more
"Lack of communication as to the status of my repair. When i called to check about my car, I was told ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional, kept me informed through out the whole process . Quality of work and performance the best .

My Experience

Excellent service and communication.

Likely to Recommend

Repair Quality

Thank you very much, the car actually looks even better than before I crashed it lol, my only two complaints were that I was told it would be done before it was and got my hopes up, and that it took even longer than expected. Other than that 9/10 service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

So satisfied

Repair Quality

They were the most timely and professional car group we have ever been too! They even delivered my car to our house!!

Customer Service

Everyone was so helpful!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Strong customer service. Courteous staff. Finished product was great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber did a very good job repairing my car!! Jacqueline 😊

Likely to Recommend

Repair Quality

I would like to know thank Miguel and his team for all their work repairing my Ford Escape and for Miguel bringing my car back to my house when it was done!!!! Thank you, Jacqueline 😊

Customer Service

My satisfaction rate wold be 10.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I want to thank the entire Caliber Collision team for doing such a phenomenal job on my Jeep. The technicians did excellent work, and my vehicle looks amazing. A special thank you to Miguel for staying on top of my repair updates and keeping me informed throughout the entire process. The turnaround time was better than I expected, and the customer service was outstanding. I truly appreciate everyone’s hard work and would highly recommend Caliber Collision to anyone needing repairs. Thank you again!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really appreciated that Miguel threw in my second headlight replacement for free, which was super generous of him. His manager Joe was also really helpful with the estimate and accommodating the second headlight replacement as well. Everyone was kind and professional and I appreciated the service I received.

My Experience

Caliber did great job restoring the vehicle.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Car was done on time as discussed

Likely to Recommend

Repair Quality

Fit an finish could have been a little better

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you for the quality and excellent servixe

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Staff were very helpful and kept me updated on the Repair.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair seems to be very good quality Timelines/communication and friendliness could easily be improved

Repair Quality

Customer Service

Vague communication Went past ‘worst case’ timeline with no suitable explanation Friendliness missing Staff are not rude but could improve on friendliness

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work and customer service!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every interaction was professional and the repairs were completed in a timely manner. Thank you for making this experience positive. Great team

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