Caliber - Encinitas

4.8 (4,650reviews)
98%
204 North Coast Highway 101,  Encinitas,  CA  92024
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In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (4,650)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed flawlessly, leaving vehicles looking brand new. The team received high marks for professionalism, friendliness, and going above and beyond - including washing and detailing vehicles upon return. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement directly in their feedback, including occasional delays, inaccurate estimates, and instances where communication could have been more detailed or frequent. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... choice is Caliber Collision. I trust my car to them. They are very professional and their work is excellent. 10 doesnt do them justice if I could rate them a ..." Read more
"They did a seamless job repairing my bumper and matching the paint colors!! Thank you so much for taking great ..." Read more
"... anymore dings repaired, Id definitely go here if I did. Every single person I encountered at the business was friendly, competent, courteous and professional. ..." Read more
"... sure I will never go to any other shop for repairs. The professionalism and kindness I was showed. Was something I never imagined from something like an ..." Read more
"Final cost was much higher than estimate. The horn was not connected properly after the car repair was complete. ..." Read more
"... with this location communication was on point and they got the work done even faster than they initially guaranteed. My car is good as new. For dealing with ..." Read more
"... shop even once to get an update. And best of all, my vehicle was finished two weeks before the original estimated completion date!" Read more
"... thanks all of your team members that were part of getting my car done with the repairs ahead of time of the scheduled date. Im completely satisfied with ..." Read more
"... me informed as to how the repair was progressing. He was proactive in this regard—I didnt have to call the shop even once to get an update. And best of ..." Read more
"... only was my car repaired in a timely manner, but they kept me completely informed with daily updates on the progress, leaving me with no questions or concerns. ..." Read more
"Mike was very good at keeping us informed of progress and all details of the repair. All staff were helpful, efficient ..." Read more
"... did not follow the timeline that was assured to us. Communication throughout the process was poor. In addition, we agreed on a price intended to keep ..." Read more
"the frequency of communication was not enough. it should be daily"

My Experience

I was kept informed through the entire repair process, and the damaged area looks great. Car returned to me 4 days earlier than estimated. Thanks!

Likely to Recommend

Repair Quality

Kept me informed through the entire repair. Finished 4 days ahead of projected repair time. Thanks!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent craftsmanship and workmanship by Martine.Great communication with Juan Cruz. My Porsche looks like it’s almost just off the showroom floor. I would recommend them to anyone. Thank You.

Likely to Recommend

Repair Quality

My service advisor was very conscientious and sent me texts to let me know how things were progressing with the repair. My car looks great! I couldn't be happier.

Customer Service

Everyone was very helpful and efficient

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

A job done very well on my car. The people contacted me and let me know how long it was gonna take what was going on and yeah, and the finish was perfect.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job on repair. I was told three different completion dated from various people.

Customer Service

Questions answered. Nothing else

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everybody there we're so friendly and helpful. I really appreciate it.

Likely to Recommend

Repair Quality

It was great. Paint job and repair looks great. Really satisfied with the overall experience.

Customer Service

It was great. Team was very friendly, honest, timely, and effective.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Done deal. Great work, great folks. Totally satisfied with the work performed.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were so patient and kind with my 91 mother. They understood I would be helping her. The communication was great. Our service person was exceptional!

My Experience

Likely to Recommend

Repair Quality

quick, communicative, and the car looks and runs great. Very well done throughout.

Customer Service

Exceptionally good, but I believe I could not respond productively to the update texts I got. Be good to clarify. Things like "all but washed" and I can reply "what's the eta for that" but there's no response. I appreciate the updates, and wouldn't even mind not responding as long as up front it said something like "you can't respond, reach us at xxx-xxxx if there's issues from these updates."

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication, timely and good quality work

My Experience

I was very please that you kept me update on the progress of the repairs! I will call USAA and let them know of my suddisfaction! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Hopefully no one needs them but I would recommend

Repair Quality

Very professional staff.

Customer Service

Kept me informed through out the repair

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional and courteous

My Experience

I will like to thanks all of your team members that were part of getting my car done with the repairs ahead of time of the scheduled date. I’m completely satisfied with the job. !WELL DONE!

Likely to Recommend

Repair Quality

Work completed ahead of time and well done. Excellent communication keeping me informed of the progress. Thanks to all the team members involved in the project.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did nice work and keep me informed throughout the repair process

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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