Caliber - Essex
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mike at Essex was the best. So polite and professional. Never made me feel like I was bothering him when I called to check up on the status of my vehicle. Also, the car was originally scheduled to be done on 12/19 but when I told him that it had already sat at Remington for 2.5 weeks and I was nervous about not having my car for the holidays he got it done a whole week early. Obviously, I hope I never get into another car accident but if I do, I hope the damage is bad enough to send it to the No Drive CC location in Essex.
Likely to Recommend - 5.0/5.0 -
Despite delays, it's solid work.
Repair Quality - 5.0/5.0 -
The car came out perfect. Like new
Customer Service - 4.5/5.0 -
Mike at Essex was awesome. Very professional and yet personable and the car came out looking amazing. When I told him my car had sat at Remington for over two weeks before it got to them and I had to rent a car to get home to Jersey for Thanksgiving and I was nervous I would have to do the same thing for Christmas, he got my car done a week earlier than originally estimated when it went to Essex. The only thing I'm really a little miffted by is that my car sat at Remington for two weeks and I was without my car for over a month in total. Which is 100% not Mike's fault. Again, Mike is the man. And the guys at Remington were nice too....I'm just still lost for why it took so long to pull the trigger to send my car to the No Drive shop.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I really enjoyed receiving the weekly updates on the status work being done on my car. thanks
Customer Service - 5.0/5.0 -
I was very happy from beginning to end plus the facility is so clean and friendly. thanks
My Experience - 5.0/5.0 -
I was very pleased with the professionalism that I receive d from the technician mike he was very informative about my vehicle every step of the way would I recommend someone else to caliber collision yes thanks guys to the receptionist to the technicians thanks again
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
It seems excellent, but because I had to leave for CA the next day I was unable to evaluate much beside the appearance - which was excellent!
Customer Service - 5.0/5.0 -
Ron was very personable and I enjoyed every contactI had with him!
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
I initially had my car towed to the Randallstown location with the exceptation that they would be fixing it. I had called to get an update and thatâs when I was notified that my car had been moved to the Essex location without my consent. I then called the Essex location and they said that they didnât have my car, but if they received it they would call me. They called me back about 48 hours later to say my car had just arrived and that they were going to get started on it once the parts came in. My original day to have it finished was the 15th of November but I didnât recieve my car back until December. They were very good and keeping me in the loop and keep communication consistent.
Customer Service - 5.0/5.0 -
The gentleman called me consistently to give me updates and also texted me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Your shop killed my battery. Now Iâm stuck and my truck wonât start!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They had to replace my battery, but did so willingly.
Customer Service - 4.0/5.0 -
Since I was rear-ended and I was not at fault, I should NOT have to pay a deductible!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Too complicated for this space. Am on vacation. Call me after Nov 25. 240 277 3097. Among other things, our Auto manuals were not returned. John Walker 2016 Highlander
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
work was incomplete
Customer Service - 2.0/5.0 -
extensions of time needed to complete work were not coordinated with me. Was told by Ron, at Essex, that finally car would be ready after door panels installed, a 20 min job after arrival back in Rockville. Got a call from Rockville saying car ready for pickup. I turned in rental and got ride to Caliber on Gude. Gude took my $250 deductible and said to have a seat. 30 mins later Luigi came out and said car ready after washing 20 mins. An hour and a half later, I complained and receptionist went back and disappeared. 20 mins later a woman came out to apologize that car could not be finished for a few days, but that i could take car and return for a rental and finish repair. wasted hours on family vacation. warned Ron days in advance.