Caliber - Essex
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Ronald Karns was awsome! He answer my questions to my satisfaction. I had so many concerns regarding the damages on the car and he and staff were very patient and made me at ease throughout the whole process. He is easy to talk to and is very empathetic to my particular situation. You guys did a great job on the car and I truly appreciate Ron's work. I will definitely refer friends to you, particularly to Ron. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Exceptional work. Very nice and my car looks brand new. Would highly recommend the Caliber Collision on Ann Ave in Essex.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mike and McKenzie in Essex were great as well as the other staff members i interacted with.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely! Thanks for all your help Nick!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I am always greated with a pleasant voice. Thanks Makenzie! Everyone who I came in contact with was willing to help make the process as painless as possible. WTG!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber has done amazing work on several of my vehicles. It is now the only body shop I will use when needed! The customer service and quality of work makes the accident process a little easier to deal with during the time
Customer Service - 5.0/5.0 -
Outstanding and always go far and beyond to make me have a great experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I have been dealing with Caliber Collision for years and have never had such poor service. I was told 10 days to two weeks for service and my car was complete for 32 days. In my assessment, the repair was not that difficult. In addition, I believe that the price for the repair was exaggerated. Every time I have brought a car to your facility, the final coast is much more than the estimated price.
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
I am very unhappy with the amount of time that it took to complete the repair. I was told that the repair would take 10 days to two weeks. It took 32 days. I was given misinformation along the way contradicting your emails that are sent automatically. I asked that the repair be expedited and I was ignored. In addition, I am unhappy with the final price as the cost increased substantially. Upon review, I have never taken a car for repair to your facility (and there have been quite a few) that the price hasn't increased by at least 32%.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone treated me so nice. I really felt like a valuable customer.
Returned Clean
My Experience - 5.0/5.0 -
The beginning process was a little frustrating because there was some confusion about the whereabouts of the car. However, after my car was finally towed to Essex MD, McKenzie kept me in the loop of the whole process at the point. If it wasn't for her, I would have been totally frustrated. But she helped redeem your company's reputation.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The cars quality work sells itself.
Repair Quality - 5.0/5.0 -
Customer service is a quality that 95 % of our service suppliers dont offer anymore, so when I walked into their office I was pleasantly pleased to find everyone very pleasant, and professional, they explained everything that was done, and walked me around my car to make sure that I was satisfied, the manager and his management visitor, sorry I am bad with names, made me feel like I was family, thanks guys, i grade you a 100% awesome!
Customer Service - 5.0/5.0 -
Ya'll should train other businesses.