Caliber - Eugene

4.8 (2,319reviews)
97%
1700 W 2nd Ave,  Eugene,  OR  97402
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,319)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and phone updates that kept them informed at every stage of the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new, and several customers noting complimentary interior and exterior cleaning as a pleasant bonus. Timeliness was a strong positive theme, with numerous customers reporting their vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional delays due to parts availability, some instances of incomplete repairs requiring return visits, and requests for clearer upfront timelines. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... vehicle easy and seamless. My Honda CRV looks NEW. The communication was excellent, and I knew what was happening with my vehicle every step of the way. ..." Read more
"They were amazing to me and took great care of my car. Exceeded my expectations"
"... have to worry if it weren't because of the warranty. They did everything that needed to be done. In addition to doing small extra things like detailing ..." Read more
"Customer service was excellent and the quality of repair is outstanding. Employees were accommodating, friendly and kept us informed throughout ..." Read more
"... my vehicle in for broken glass repair. They were extremely thorough with the broken glass cleaning, and also washed the exterior of the car." Read more
"1 day earlier than expected."
"... and complete every step of the way. The work was done two weeks faster than the original estimate, with almost double the amount of work originally ..." Read more
"Everything was great! The communication, the workmanship, the turnaround time. I was really hoping to get my car picked up on a Friday to avoid ..." Read more
"My daughter's car was done 4 days ahead of schedule! The shop communicated frequently and was very helpful ..." Read more
"The original promise date was 30 days, not 65"
"... communicated everything in my car needed to be fixed and walked me through each process of where my car was going at the next steps" Read more
"Best service ever. Received a text every business day about the progress of my vehicle. Finished product was great. Would ..." Read more
"Very slow, no transparency. Many meaningless text updates meant to string the customer along, while taking far too long for the ..." Read more
"... Collision made the experience as enjoyable as possible. A+ on communication skills. They got it done faster than anticipated. The whole process was pretty painless ..." Read more
"Not only did a beautiful job on the car but kept me informed AND delivered my car to me!!! Outstanding service."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good communication and repairs were done in a timely matter.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything about our contact with you was exceptional. Courteous, highly skilled, communicative and prompt. We will highly recommend you and return for services if necessary in the future. Thank you so much!

Likely to Recommend

Repair Quality

You are the best! Excellent service, quick, courteous and beautiful job!

Customer Service

Responsive and easy!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

What a great team! I really appreciated the excellent communication and status updates. This was truly a positive experience and I can’t thank the team enough for making it so easy.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I had a really good experience and am happy with the service provided.

Likely to Recommend

Repair Quality

I was helped in a reasonable amount of time and had consistent updates of the status of my vehicle

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Excellent service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They were recommended to me, and I thought they were great

Repair Quality

Looks great

Customer Service

Very competent, friendly, and facilitated getting to and dropping off the rental car

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It's no fun to be put in a position where you have to get your car fixed after someone else bumps into you. Caliber Collision made the experience as enjoyable as possible. A+ on communication skills. They got it done faster than anticipated. The whole process was pretty painless on my end. Thank you!

Likely to Recommend

Absolutely recommend.

Repair Quality

Communication was great. My car was returned looking like new in the back where it had been hit. They answered all of my questions before I left. No one wants to be in this position but they made it as seamless as possible which is very appreciated.

Customer Service

Everyone was extremely nice and knowledgeable. I worked with Mercedes and Justen.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I especially liked the QC feature and the role of Justen in explaining things so well and keeping me updated.

Likely to Recommend

Repair Quality

I was satisfied with all aspects of the service I received from intake to discharge

Customer Service

I am satisfied with all aspects of the service I rec e lived from intake to discharge

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer service was excellent and the quality of repair is outstanding. Employees were accommodating, friendly and kept us informed throughout the entire process. We would highly recommend them.

Likely to Recommend

Repair Quality

Customer Service

They were fantastic—professional, friendly, communicative.and punctual. They made a difficult process smooth and painless. HIGHLY RECOMMEND !!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks very well. Great and consistent communication on the progress. Thank you Justen and everyone else involved!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication, I really appreciated it.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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