Caliber - Eugene
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
10 outta ten communication, accommodation was excellent. Justin and others did great.
My Experience - 5.0/5.0 -
The communication was constant and complete every step of the way. The work was done two weeks faster than the original estimate, with almost double the amount of work originally needed. The work is professional, thorough, and first class all around. This was the most stress-free vehicle repair I've ever been involved with.
My Experience - 5.0/5.0 -
Arron and the team were very helpful and provided detailed explanations, which made me feel confident that I made the right choice in choosing this place for my car service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
This will likely go higher. Not happy with original repair but Caliber collisions no hassle stepping up to take care of it goes along way.
Repair Quality - 1.5/5.0 -
There is Orange peel on both sides, front to back. Came in and talked to Troy today. He is going to take care of it. I am to call in the first week of October and make an appointment to have redone. Obviously I didn’t want to have to bring my truck back in but I’m more than pleased with Troy’s willingness to make it right.
Customer Service - 5.0/5.0 -
Customer service has been great the whole process to this point.
Returned Clean
My Experience - 5.0/5.0 -
Fantastic service and communication. We’ve used Caliber multiple times and will continue to do so.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Justen was very helpful at all stages and ensured a smooth process. I greatly appreciated the consistent communication during the repair time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fast service and stayed in communication. Justin was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good and fast job. Good communication from Justin.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Awesome customer service and communication. Thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From the moment we contacted Caliber through the afternoon we picked up our fully repaired car we were very very impressed with the professionalism and expert care we received. Our service advisor Justen was fabulous. The speed of repairs, excellent quality and a high level of communication made what could have been a challenging event into a very positive result. Yes we are very pleased.
Likely to Recommend - 5.0/5.0 -
We already have recommended Caliber
Repair Quality - 5.0/5.0 -
We were very pleased.
Customer Service - 5.0/5.0 -
Justen who guided us through every step of the process was magnificent.
My Experience - 5.0/5.0 -
This is the first time I had a vehicle repaired. I am happy with the repairs. I can’t even remember what it looked like before. It looks like a new bumper from the one that I think was on there.. thank you for updating me. I understand it takes time to get repairs made. I have to say I like the update. thank you very much for what you did. I am happy with the work that was done to my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was great! The communication, the workmanship, the turnaround time. I was really hoping to get my car picked up on a Friday to avoid rental charges for the weekend. Caliber came through!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
As reviewed previously. I expected a complete assessment of the damage that occurred to my car as a result of someone backing in to the car and did not receive one.
Repair Quality - 0.5/5.0 -
The assessment of my vehicle damage in addition to the technician who was hired by them to genuinely respond to my claim was inadequate. I under stand that technicians are paid to diagnose “what they see” but believe it is a totally inadequate approach to disregard the damage to a vehicle a customer reports prior to and after he accident. I this situation, my care was hit directly in the back bumper and the rear view camera immediately stopped working. Caiber Collision assessors only directly assessed “what they perceived with their eyes” and disregarded my awareness of damage to the rear camera. I believe that a customers account of a damage to a vehicle should be assessed as completely as what they see in damages for the car to be total repaired. Again, they only assessed one area of the back of the car and disregarded the back up camera reaching a subjective conclusion. I believe they should have also assessed the back camera as Inreported the connection to the accident.
Customer Service - 0.5/5.0 -
This score is in relation to a genuine assessment of the car. I would provide a score of Mercedes at the front desk a 20!