Caliber - Eugene
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0 -
Maybe it's an inaccurate expectation, but it seemed awfully long to get the car in for work done. Maybe you're slammed with cars and I just don't know the state of the industry, but having to wait a month just for someone to look at my car and then wait another couple of weeks just to get it in really added to the stress, especially since they wouldn't answer many questions at the first meeting about how safe the car was still to drive or even open the engine compartment.
Repair Quality - 4.5/5.0 -
Like I said, there were two spots of small damage. The brand new fender already has a small scratch that looked down to the metal, and my center console has an odd wear spot on it. But everything else looks so nice and well done that I didn't want to make a fuss in case I was told it was nothing to worry about.
Customer Service - 4.5/5.0 -
The work was well done, though I found two spots of damage when I received the car back. They're minor and cosmetic, so I dont think they were worth calling in again. Especially since the person who called me when the car was ready was hard to communicate with and very pushy. I was called an hour before closing and essentially told I had to pick up my car before they closed, and not in the morning when they opened. I was given a few options to make that happen, but none of it would have kept the rental agency updated, and I found that if I had given in, I would have incurred extra charges because of it. I had to scramble to get the rental turned in and get to the center before they closed when it was a holiday evening with plans. While I appreciate the work done and the speed it was done, the way I was pressured into getting my car back regardless of my schedule left a bad taste in my mouth. I didn't expect my car to be cleaned up on the inside, but it appeared to be vacuumed and wiped down when I got it back. I appreciated that quite a bit!
My Experience - 5.0/5.0 -
We were informed with every step taken and finished at the time promised. Staff was professional and pkeasant.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Did a good job and appreciated being kept in the loop as far as updates on progress of the job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The estimated time was about a week longer than what it actually took, even after they discovered more once they got the car apart. It was quick and thorough!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I had hoped that the repair could be accomplished in two weeks at the longest; instead it took over 4 weeks. The initial time estimate for completion was October 1. The final completion date was October 17. The delay issue that was identified was the supplier sending damaged replacement body work. Perhaps Caliber needs to reconsider whom it uses as a supplier. I have used Caliber in other locations for several repairs and this is by far the longest repair time. I had to pay for the rental car out of pocket and these delays doubled my rental cost. Not a good financial outcome. The repair itself appears to be top quality and for that I am thankful; not the timeframe, however.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
body work looks great
Customer Service - 4.0/5.0 -
Rental car was not returned to Enterprise. I dropped it off at Caliber Collision in Eugene on Friday October 11 2024
My Experience - 5.0/5.0 -
Thanks for your great work! You are the best
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The work was good but it took over three weeks to complete and was at least a week after they told us it would be done.
My Experience - 5.0/5.0 -
Great service, feedback and car repairs, thank you!! My only advice would be to tell clients that you can drop off your rental vehicle at Caliber when your car is ready for pickup; I didn't know, so I ended up making an extra trip to Enterprise first.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very clear, responsive and did a great job on the repairs! My only feedback is to tell customers beforehand that I can drop off the rental car with Caliber when I pick up my repaired car. It’s a nice perk that they offer and would have saved me an extra trip to Enterprise!
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Excellent job, car looks incredible.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job. On schedule. What else could I ask for. Five Stars