Caliber - Eugene
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
the entire crew is wonderful !!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you so much for such an amazing job! My car looks brand new like nothing ever happened. It turned out perfect. I couldn’t be happier!
My Experience - 5.0/5.0 -
Everything went well. I would use them again. The staff is extremely helpful.
Likely to Recommend - 5.0/5.0 -
Just tell them not to expect there car for 3 weeks.
Repair Quality - 2.5/5.0 -
You had my car for 13 days before you started on it. Then it took 7 days to complete.. It cost me money over and above what the insurance come allowed because of the length of time. Body work looked great. Time frame is the only issue.
Customer Service - 5.0/5.0 -
Everyone was very nice.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 1.5/5.0 -
This survey covers up the question.If it is asking if I would reccomend Travelers, I would not. I'm still waiting to hear TJ say that he can or cannot help with a claim dispute. My first claim and I feel the lack of support and customer service is what is the most disappointing. Having a professional background it has been very unprofessional to treat my claim with a rubber stamp and myself as a number only. I'm so glad this is a minor claim and doesn't involve anything more serious. Holidays aside, really bad first impression that I don't believe Travelers cares about in the first place.
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 3.0/5.0 -
Heard they were short handed on workers
Repair Quality - 4.5/5.0 -
Took aiot longer than I thought.
Customer Service - 5.0/5.0 -
They were. Very nice and attractive.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 1.5/5.0 -
Car turned out fine, but communication was terrible and it took me reaching out everyday for them to make any progress. My car sat there for a week and a half with no change while I was paying for a rental car, and things only started when I kept annoying them about it. My neighbor took her car to another shop on the same day with much worse damage and had it back within a week. I understand they are busy, but I made the appointment a month ahead of time so it is ridiculous that it took 3 weeks of pestering to get it back. If they are unable to complete the work due to being busy, they should not overbook themselves wasting customers’ time and money.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Overall I was happy with the repairs. After getting my car back however I do have a vibration in the front driver side wheel that I will now need to get looked at for either the alignment or the wheel balancing.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Wasn't detailed well. Looks like it was lightly brushed with a dirty rag.
Repair Quality - 4.0/5.0 -
Office personnel was 10/10! Did the entire process better than expected
Customer Service - 5.0/5.0 -
Great!