Caliber - Eugene

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Wow first off it was done a week early. Then my wife is in Missouri with family health issues. We’ve been trying to figure out how to get our car home because we live in Sutherlin an hour away. We just moved here and we don’t know anyone yet. Your team went above and beyond. They delivered my car to our house. I wouldn’t give a 5 star. It would be an 8. Thank you guys so much. Caliber collision will be the only place we go to. And will definitely recommend to anyone. Thank You have a Merry Christmas

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They went above and beyond to help us get our car fixed and delivered it to our house. Absolutely amazing thank y’all so much. Merry Christmas

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent service and communication. I will always trust Caliber Collision with my repairs in the future!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent service and communication. They are an excellent business model.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I would give this one a 0, however that was not an option.

Repair Quality - 0.5/5.0 -

When I picked up my truck it wasn’t and and still isn’t finished. It’s missing the middle section of the front bumper (which is where the safety features are supposed to be, and I have nowhere to put a license plate which is against the law in Oregon, the Tacoma emblem on the side is missing, the headlights weren’t hooked up correctly and one is aimed upward to the sky, there’s a loud knocking sound in what sounds like the door, the brake line at the wheel is hanging freely with some other cables and/or hoses in a way that they can rub the front tire which could no doubt cause a serious accidemt if not a fatality. The canopy door doesn’t shut properly, and the canopy light doesn’t work (it was working when the tow truck picked it up), the wrong rear camera was hooked up and I believe the license plate light is also not hooked up at this point. They told me they had a hard time installing the control arms because they were doing so with parts upside down. I no longer have a spare wheel and tire as they used it. The old parts were laying on the backseat which are leather and the interior was filthy with white dust everywhere. I'm finding more things done incorrectly or not done at all each passing day.

Customer Service - 0.5/5.0 -

I was told to purchase and have delivered to Caliber Collision, new headlights which weren't hooked up properly and a $54 wiring harness was not installed, a new 3-4 hundred dollar shock absorber which was not installed, new fog lights for over 200 dollars which weren't installed and a list of other things that was omitted or explained dishonestly. I was told they would be calling me in a few days after picking up my truck which was found to be unfinished and abound with faulty workmanship and I never heard from them again. I patiently waited a week and called them at which time I was put on hold for several minutes then told they would be calling me back shortly. I still haven't heard anything from them.

My Experience - 5.0/5.0 -

Service was above and beyond. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So far great. Iam waiting on a few parts still…but got my car in excellent time and so thankful my friend referred me!!

Customer Service - 5.0/5.0 -

Everyone was quick to help me. Texts messages to update me continuously. So communication excellent. Professional and friendly

Returned Clean

My Experience - 5.0/5.0 -

Excellent service and all the staff and workers over the top helpful and kind!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

These people are the best!

Customer Service - 5.0/5.0 -

Excellent service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I appreciated the consistent notifications on the progress of the repairs. Thanks Chris

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Wonderful service, great communication, made it all so easy! Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

So far. Will want to look through things, operate things, and closely look at the work. I am generally very happy with everything from bringing it in to picking it up. But I owe it to the my car to give it a really good look over/thorough going through. After the previous “work” was done to my car, I don’t want to wait very long before I discover any problem. I’m not expecting to find something, but I’ve learned the hard way to not wait. Again, I don’t have any concern or reason to worry other than the deep pain from the last time. So please don’t be concerned. I’m not. Thank you for your excellent professional service and experience.

Likely to Recommend - 5.0/5.0 -

If repairs hold up, would happily recommend this Caliber team.

Repair Quality - 4.5/5.0 -

My past experience with car repair has taught me to reserve my opinion to some degree for at least a month, therefore the 9. I liked the company and the work at first impression as a 10, and if asked later than a month, my experience with Calubercan be confirmed. For now…so far so good. But a finished quality score is yet to come.

Customer Service - 5.0/5.0 -

I was very happy with customer service while in the repair process. The receptionist was a little cold earlier than when the car came in when I called to ask necessary questions, but was warmer after, she’s knowledgeable and otherwise considerate and helpful. She might have been in a work jam, or a bad day when I called in to ask questions prior to getting the car worked on. Don’t have a strong gripe, the guys in the office were comfortably good to answer questions and discuss my need to good/complete repair.

My Experience - 5.0/5.0 -

Every person I met at Caliber was engaging and interested in providing the best customer service. I received detailed text updates on the progress of repairs to my vehicle and I was able to ask questions and receive prompt answers. A professional was assigned to oversee the repairs to my vehicle and I never had any concerns. I would gladly recommend Caliber Collision to my friends & family.

Likely to Recommend - 5.0/5.0 -

Would definitely recommend to friends and family!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Left rear passenger door does not fit properly. Per Tyler, I will drive the vehicle for a week or so to check all aspects of the repair and then return the car for correcting adjustment of the rear passenger door. At this time 12-1-22, except for the above mentioned problem, the body repair on our Toyota by Caliber was excellent.

My Experience - 5.0/5.0 -

Thank you for fixing my turn signal and the bumper looks clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was friendly and helpful during the entire experience. I was kept up to date the entire time. I’m very happy overall!

My Experience - 5.0/5.0 -

Job was well done great team to work with thank you

My Experience - 5.0/5.0 -

Dropping car off was greeted by Enterprise. Inside just a few items to go over. I received excellent and clear text and verbal communication. Delivered before promised. Pick up was seamless. Hope you guys got out early to enjoy Thanksgiving. Thanks again.

Likely to Recommend - 5.0/5.0 -

At this time it seems great. Weather has not allowed me to see the job well.

Repair Quality - 5.0/5.0 -

Excellent communication and a seamless experience from the rental car drop off to the car repairs. Outstanding service.

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0