Caliber - Eugene
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Service was impeccable and the repairs were completed in far less time than we expected. The car looks brand new and it’s impossible to see where the dent was! Thanks for an amazing job! We will definitely recommend your body shop to friends! Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was excellent and everyone was extremely professional and friendly. We felt that we were in good hands from the moment we walked in.
Customer Service - 5.0/5.0 -
Can’t say enough about the courteous staff and service people. We felt listened to and respected.
Returned Clean
My Experience - 5.0/5.0 -
Thanks for taking the extra effort and bringing the truck to meet with me at the airport. The staff was really nice throughout the process and always kept me up to date with the progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The updates and communication from the shop were outstanding, the repairs were extensive and took some rime but I was never in the dark about what was going on.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Carol Scherer, owner: Excellent communication and care is appreciated. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is Carol Scherer, owner, first name listed on car registration, person who connected with you by bring in and picking up the car, and driver who was hit. Would be good to change the name to mine on this contact. It is my cell phone number. Thank you.
Customer Service - 5.0/5.0 -
This is my cell number. I am the person who had the accident, my name is first on the registration and the person who brought in and picked up the car from you. Carol Scherer
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great job!!
Repair Quality - 5.0/5.0 -
They did a fabulous job! Absolutely perfect!!
Customer Service - 5.0/5.0 -
Absolutely perfect!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team is very hard working. Regardless of delays in receiving parts they were very communicative. I hope to not need to but if I ever need my car repaired agin I will be returning here. I trust this team! They were able to fix an issue that 3 other body shops couldn’t figure out for 4 years. My car is back in tip top shape because of them. I’m very appreciative of all the work and patience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This location is awesome! They are so kind and communicative. Even though they have so many cars they are working on they try very hard to make sure they get to your car and stay in touch with you about the process. I highly recommend coming to them.
Customer Service - 5.0/5.0 -
Very kind, very friendly!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Hi there. I wanted to share briefly about my experience. I have never had body work done on a car before. So getting the quote by email was incredibly overwhelming and confusing. I wish there would have been more conversation in person about what I would want done or not done (in an email, Nicholas did say this should have happened). He said that I could come back in to go over the details but the date he offered didn’t work with my schedule. I emailed back a week or so later that I only wanted my rear view mirror fixed and would like to get it scheduled. He never responded to that email. I eventually called to schedule the repair. There was some confusion on my end about cost and Alex ended up talking to Nicholas. When she came back to the phone, she said that there was some miscommunication on my part because I never came back in to discuss the quote. I mentioned that I did email Nicholas stating the specific repair that I wanted to move forward with but there was still an attitude that I did something wrong. I let it go because I wanted my car repaired. The part came quickly but it turns out Alex ordered a Canadian piece and not the Japanese piece which my car needed. The replacement part came quickly and I was able to get in the next business day for the repair which I was grateful for. Overall I’m grateful Alex worked quickly and the repair is done. But as the customer, it was really upsetting to be blamed for an issue when the sales rep never responded to my email. I’m not angry or upset at this point, but did want to share my experience. I know times are tough with car parts and at the end of the day I’m grateful the repair was quick once I called. Thank you.
My Experience - 5.0/5.0 -
Alex and Tyler were amazing. I got my car back the same day when the expected turnaround time was four days. Everyone was really nice, they worked flawlessly with my insurance, and my car is in great shape. I'll definitely recommend them to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team was amazing. They finished the job three days early, which is unheard of, and Alex and Tyler were fantastic to work with. They somehow made a bad experience easy and fun. I will definitely recommend them to my friends.
Customer Service - 5.0/5.0 -
Alex and Tyler were fantastic
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a really great job. Everything now looks just like it was!
Customer Service - 5.0/5.0 -
Very timely and friendly staff!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Only an 8 because I still wish I could have gotten my vehicle back sooner.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My car died after leaving and I believe the manager drove out to where I was and even did a diagnosis to see if they could help
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My truck looks great and they kept me informed with messages almost daily. The job was also done in a timely manner.
Customer Service - 5.0/5.0 -
Very easy to deal with. Cheerful and pleasant.